Customer Care Manager - Eastern Europe

For our client, the leading company for consumer electronics, we are looking for a Customer Care manager role.
This person will be in charge of: Hungary, Romania, Bulgaria, Greece, North Macedonia, Albania, Bosnia, Serbia, Kosovo, Slovenia, Croatia, Montenegro, Malta, Cyprus, Moldova.

Your daily tasks:
- Manage repair/service
- Search for repair service centers for continuous benchmark and adjustment to latest company´s policies, objectives and budget
- Daily monitoring of claims for quick & efficient actions.
- Administrative verification of claims and validation of reporting lines.
- Track Key Process Indicators to monitor service operations performance
- Negotiation with key Customers
- Work with Service Team to investigate and close complaints as quickly as possible, with high degree of accuracy and depth of problem solving

who we are looking for:
- Czech or Slovakian native speaker
- Aftersales experience
- Experience as Customer Care Manager - at least 3 years
- Experience in consumer electronics - SDA, mobile phones, TVs etc..
- English on communication level, any language from the list is plus
- Skill in organizing resources and establishing priorities
- Computer competency and knowledge in Microsoft Office


what we offer:
- Multicultural environment - you will practise your English every day
- Meal vouchers
- 25 days of vacation
- Fix + Bonuses

elektrotechnický průmysl

The leading company for consumer electronics.