Health Services Specialist

Randstad HR Solutions s.r.o.

Place of work
Prague, Czechia
Contract type
full-time
Wage (gross)
From 42 000 Kč/month- annual bonus

Information about the position

Job description, responsibilities and duties

Are you ready to make a real impact in the healthcare industry? Our client is creating next-generation technology and services that positively impact millions of lives. We are looking for a passionate Health Services Specialist to join a talented team of professionals from diverse backgrounds and international experience. You will be at the forefront of this mission by answering inbound calls from healthcare providers and providing crucial support. Let's work together to make a difference in the world of healthcare!


daily, you will be responsible for:



  • handling a high volume of calls in a fast-paced call center setting

  • providing first-call resolution by fully comprehending the provider's needs through insightful questioning

  • working closely with healthcare providers and their office staff to ensure that all requests are accurately recorded in the systems

  • offering valuable guidance to providers on their patient's eligibility, coverage, denied claims, and appeals processes

  • providing a seamless and satisfactory experience for both providers and patients

  • educating providers on how to minimize errors and provide optimal support for their patients during the appeals process

  • navigating health plan websites to conduct research and answer questions related to utilization management status and requirements

Employee perks, benefits


  • 5 weeks of vacation + personal days off

  • annual bonus

  • 1 paid day off for your volunteerism per year

  • Sodexo Gastro Pass Card with no contribution

  • Flexi Pass Card per month or Multisport Card

  • cell phone and a plan for unlimited personal use as well

  • parental benefits

  • virtual hospital service uLekare.cz

  • Ginger Emotional Support app (www.ginger.com)

  • Carrott - support on family forming journey (www.get-carrot.com)

  • fresh fruits and office breakfasts

  • office events-workshops, tournaments, competitions, raffles, team buildings

Company on whose behalf the position is being filled

Chemical industry, manufacture of pharmaceutical products

Pharmaceutical company.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills


  • previous experience in customer care/service in healthcare, insurance, pharma, or any other related industry

  • fluent in English (strong communication skills in both written and verbal form)

  • ability to work independently, organize, and prioritize tasks effectively

  • excellent customer service skills and general computer literacy

Advertiser

Brief description of the company

Randstad is the second largest HR services provider in the world and has number 1 position in many countries. Our 28,000 employees work in 4,587 branches and inhouse locations to employ almost 567 700 people on daily basis.

Company’s services range from regular temporary staffing and permanent placing, to Inhouse services, search & selection, and HR solutions.

We are driven by our core values ‘to know, to serve, to trust’. We need to understand the present and future needs of our clients and candidates. The better we know our clients and candidates, the better we can match their needs and exceed their expectations.

Number of employees

150-199 employees
ID: 4515002  Datum zveřejnění: 6.2.2023  Nabídka práce je převzata z jiné stránky nebo zdroje. Spodní hranice mzdy (brutto): 42 000 Kč/month
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