Ticket Support Specialist

Randstad HR Solutions s.r.o.

Place of work
Rohanské nábřeží, Karlín, Prague, Czechia (Job with occasional home office)
Contract type
Wage (gross)
43 000 - 48 000 Kč/month

Information about the position

Job description, responsibilities and duties

Do you have customer service experience and want to impact the lives of millions of people? We are looking for a Healthcare Customer Support Specialist for our client in the healthcare technology industry. As part of this position, you will be responsible for initial triage and ticket preparation. You will work with more senior customer support specialists to provide the best possible service.

job description:

  • triage and review of escalated cases received from various channels

  • conducting initial review with colleagues, providing summaries and developing an evaluation plan 

  • listening to client recordings

  • preparing responses to clients queries and acting as a point of contact

Employee perks, benefits

what we offer

  • 5 weeks holiday + personal leave

  • mobile phone for private use

  • Sodexo gastro pass card

  • flexi pass card or multisport card

  • workplace events - workshops, tournaments, competitions, raffles and many other benefits

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Personality requirements and skills

who we are looking for

  • at least one year of experience in a similar position

  • ability to learn and navigate systems

  • an inquisitive person who will dive deep into a query and resolve it in a timely manner

  • good time management and excellent prioritization

  • project management experience

  • great english skills (verbal and written way)


Brief description of the company

Randstad is the second largest HR services provider in the world and has number 1 position in many countries. Our 28,000 employees work in 4,587 branches and inhouse locations to employ almost 567 700 people on daily basis.

Company’s services range from regular temporary staffing and permanent placing, to Inhouse services, search & selection, and HR solutions.

We are driven by our core values ‘to know, to serve, to trust’. We need to understand the present and future needs of our clients and candidates. The better we know our clients and candidates, the better we can match their needs and exceed their expectations.

Number of employees

150-199 employees
ID: 4525992  Datum zveřejnění: 23.2.2023  Nabídka práce je převzata z jiné stránky nebo zdroje. Spodní hranice mzdy (brutto): 43 000 Kč/month