Ticketing Customer Specialist

Randstad HR Solutions s.r.o.

Place of work
Karlín, Prague, Czechia
Contract type
Start date
Wage (gross)
From 40 000 Kč/month

Information about the position

Job description, responsibilities and duties

Are you fluent in English and your passion is to be helping customers? In case you love to communicate with people and are an open-minded person, come to work with our client, an international multiethnic company located in Prague. You can choose your specialization - we offer a focus on quality, processes, health, or internal helpdesk position, all with the goal to improve our clients' experience. Come to join our team of professionals with international practice.

A day in the life

- answering a high volume of phone calls, resolving tickets
- proactivity in the solution of clients' needs and struggles
- cooperation with different departments within the company
- transcription of recorded call, their analysis, strategy for improvement
- tracking the process of tickets, reporting the quality of the solution

To be successful in this role

- minimum of 1-year experience in the customer service
- excellent knowledge of English both in the spoken and written form
- advanced communication skills, proactivity, and client-oriented approach
- overall computer literacy and organized style of work

Employee perks, benefits

- 5 weeks of vacation + 6 personal days
- 1 paid day off for your volunteerism per year
- cell phone and a plan for unlimited personal use as well
- Sodexo Gastro Pass/Flexi Pass/Multisport Card
- parental benefits
- fresh fruits and office breakfasts
- office events-workshops, tournaments, competitions

Company on whose behalf the position is being filled

Hospitals, medical practice activities, other human health activities

Technological company with a focus on health-care.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)


Brief description of the company

Randstad is the second largest HR services provider in the world and has number 1 position in many countries. Our 28,000 employees work in 4,587 branches and inhouse locations to employ almost 567 700 people on daily basis.

Company’s services range from regular temporary staffing and permanent placing, to Inhouse services, search & selection, and HR solutions.

We are driven by our core values ‘to know, to serve, to trust’. We need to understand the present and future needs of our clients and candidates. The better we know our clients and candidates, the better we can match their needs and exceed their expectations.

Number of employees

150-199 employees
ID: 4527080  Datum zveřejnění: 24.2.2023  Spodní hranice mzdy (brutto): 40 000 Kč/month