Sales support specialist with Polish

Our client is the world leader in Luxury Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. The Company designs, develops, and distributes eyewear for a portfolio of 17 high-end brands.

Come and join our client and make a step forward to your future in the fashion industry.

How you will contribute:

• Handling customer inquiries using different communication channels


• Providing customers with product and service information


• Creating new business opportunities through a proactive approach


• Manage customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information


• Manage order flow from order acquisition to order entry in compliance with agreed trade terms


• Manage delivery flow by liaising directly with planning, logistics and customer whilst acting as the first point of contact in the
  event of any query/issue


• Manage goods returns in compliance with agreed trade terms


• Act as customer’s first point of contact in case of commercial, logistics and product claims, by managing and solving
  customer complaints and by providing information


• Show active participation in both organizational preparation and execution by supporting with the facilitation of Sales events such as Buying Days and Collection presentations, Logistics of customer’s onsite training and customer visits


• Issue sales/customer-related reporting to the benefit of both the sales team and the upper manager


• Propose solutions to the upper manager to enhance customer service-related procedures, processes and systems


• Participate in ad hoc sales-related activities and/or projects

what we offer

• Annual bonus


• Working with high-end fashion brands 


• Modern office in Brno


• Meal vouchers


• Employees discounts


• Possibility of choosing the products from the portfolio


• Creative environment