Service Desk Analyst with ENG/CZ, ENG/SK, ENG/FR or ENG/DUTCH

Place of work
Contract type

Information about the position

Job description, responsibilities and duties

For our international client, global IT service provider and top employer, we are looking for great talents who would like to work in multicultural team in Prague. We are looking for people with language combinations ENG/CZ or SK, ENG/FR, ENG/DUTCH.

What are your duties going to be?
- Supporting clients as a first line contact
- Receiving, validating and logging client requests
- Classification and prioritization assigned to the requests
- Assistance with analyzing and interpreting the request
- Escalation to the next resolver group

Employee perks, benefits

What are we offering?
- Healthcare benefit
- Contribution to the pension insurance
- Public transport contribution
- 5 weeks of vacation
- Meal vouchers
- Supporting environment of international company
- Trainings and access to educational system

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

Our international client, global IT service provider and top employer.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Diploma or qualification in technology
- Fluent in English and one from folowing languages: Czech, Slovak, French, Dutch
- 2 years’ work experience
- 1+years’ experience required in call centre managed services / services delivery environment within a medium to large ICT organisation
- Good communication skills
- Analytical thinking
- Willingness to work on shifts


Brief description of the company

Randstad is the second largest HR services provider in the world and has number 1 position in many countries. Our 28,000 employees work in 4,587 branches and inhouse locations to employ almost 567 700 people on daily basis.

Company’s services range from regular temporary staffing and permanent placing, to Inhouse services, search & selection, and HR solutions.

We are driven by our core values ‘to know, to serve, to trust’. We need to understand the present and future needs of our clients and candidates. The better we know our clients and candidates, the better we can match their needs and exceed their expectations.

Number of employees

100-149 employees

Company address

Randstad s.r.o.
Business Complex TITANIUM, Nové sady 25
602 00 Brno

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ID: 3133421   Datum zveřejnění: 16.7.2017