Litujeme, společnost nabízející danou pracovní pozici ukončila zveřejnění nabídky na stránce.
Děkujeme za pochopení.
Zobrazit podobné nabídky
Děkujeme za pochopení.
Zobrazit podobné nabídky
Service Desk Analyst
Randstad HR Solutions s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
What are your duties going to be?
Supporting clients as a first line contact
Receiving, validating and logging client requests
Classification and prioritization assigned to the requests
Assistance with analyzing and interpreting the request
Escalation to the next resolver group
What are our demands?
Diploma or qualification in technology (CCNA certification)
Fluent in English and Czech or Slovak
2 years’ work experience
1+years’ experience required in call centre managed services / services delivery environment within a medium to large ICT organisation
Good communication skills
Analytical thinking
Willingness to work on shifts
Supporting clients as a first line contact
Receiving, validating and logging client requests
Classification and prioritization assigned to the requests
Assistance with analyzing and interpreting the request
Escalation to the next resolver group
What are our demands?
Diploma or qualification in technology (CCNA certification)
Fluent in English and Czech or Slovak
2 years’ work experience
1+years’ experience required in call centre managed services / services delivery environment within a medium to large ICT organisation
Good communication skills
Analytical thinking
Willingness to work on shifts
Employee perks, benefits
Healthcare benefit
Contribution to the pension insurance
Public transport contribution
5 weeks of vacation
Meal vouchers
Supporting environment of international company
Trainings and access to educational system
Contribution to the pension insurance
Public transport contribution
5 weeks of vacation
Meal vouchers
Supporting environment of international company
Trainings and access to educational system
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
For our international client, global IT service provider and top employer, we are looking for great talents who would like to work in multicultural team in Prague. We are looking for people with language combinations ENG/CZ or ENG/SK.
For our international client, global IT service provider and top employer, we are looking for great talents who would like to work in multicultural team in Prague. We are looking for people with language combinations ENG/CZ or ENG/SK.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Advertiser
Brief description of the company
Randstad is the second largest HR services provider in the world and has number 1 position in many countries. Our 28,000 employees work in 4,587 branches and inhouse locations to employ almost 567 700 people on daily basis.
Company’s services range from regular temporary staffing and permanent placing, to Inhouse services, search & selection, and HR solutions.
We are driven by our core values ‘to know, to serve, to trust’. We need to understand the present and future needs of our clients and candidates. The better we know our clients and candidates, the better we can match their needs and exceed their expectations.
Company’s services range from regular temporary staffing and permanent placing, to Inhouse services, search & selection, and HR solutions.
We are driven by our core values ‘to know, to serve, to trust’. We need to understand the present and future needs of our clients and candidates. The better we know our clients and candidates, the better we can match their needs and exceed their expectations.
Number of employees
150-199 employees
ID: 3163051
Datum zveřejnění: 19.9.2017
2017-09-19
lokalita: Prague Pozice: IT/Technical Support Specialist Společnost: Randstad HR Solutions s.r.o.