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Operational Lead of SSC
Randstad HR Solutions s.r.o.
Place of work
Brno - City
Brno - City
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Main Responsibilities:
• Proactively support the project team to develop and implement the new Sales and Service team structure
• Effectively runs teams in various locations nearshore (Czech Republic) and temporarily onshore (on customer locations)
• After transition of processes, manages the operations in Order Management, Business Analytics, Customer Care and project support
• Serves as the primary liaison between sales, supply chain/logistics, and manufacturing staff on the effective delivery of customer service
• Overseas Sales reports, KPIs and ad hoc analyses, presentations for internal reporting and Operational team management
• Ensure efficient running and monitoring of the operations in the responsibility area as defined in service catalogue
• Overall planning/steering/accountability and responsibility for all Sales and Service operations in the SSC
• Develop and implement the strategy for responsibility area in
agreement with Centre Lead in order to support general business
strategy of the company effectively
Job Requirements:
• relevant work experience in similar position
• experience in a Leadership role
• Work experience in a Shared Service environment is an
advantage (Service mentality)
• Sense of commercial thinking, customer orientation
• Good communication and presentation skills
• Good problem-solving as well as organizational skills
• Fluent English (written and spoken)
What can we offer you:
• 13.,14., 15., 16. salary
• 6 weeks of vacation
• Flexible working hours
• Home-office
• 1.000 CZK monthly bonus on health care
• Contribution to pension insurance
• and others…
• Proactively support the project team to develop and implement the new Sales and Service team structure
• Effectively runs teams in various locations nearshore (Czech Republic) and temporarily onshore (on customer locations)
• After transition of processes, manages the operations in Order Management, Business Analytics, Customer Care and project support
• Serves as the primary liaison between sales, supply chain/logistics, and manufacturing staff on the effective delivery of customer service
• Overseas Sales reports, KPIs and ad hoc analyses, presentations for internal reporting and Operational team management
• Ensure efficient running and monitoring of the operations in the responsibility area as defined in service catalogue
• Overall planning/steering/accountability and responsibility for all Sales and Service operations in the SSC
• Develop and implement the strategy for responsibility area in
agreement with Centre Lead in order to support general business
strategy of the company effectively
Job Requirements:
• relevant work experience in similar position
• experience in a Leadership role
• Work experience in a Shared Service environment is an
advantage (Service mentality)
• Sense of commercial thinking, customer orientation
• Good communication and presentation skills
• Good problem-solving as well as organizational skills
• Fluent English (written and spoken)
What can we offer you:
• 13.,14., 15., 16. salary
• 6 weeks of vacation
• Flexible working hours
• Home-office
• 1.000 CZK monthly bonus on health care
• Contribution to pension insurance
• and others…
Company on whose behalf the position is being filled
Automotive industry, manufacture of transport equipment
International Company
International Company
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1)
Driving licence
B
Advertiser
Brief description of the company
Randstad is the second largest HR services provider in the world and has number 1 position in many countries. Our 28,000 employees work in 4,587 branches and inhouse locations to employ almost 567 700 people on daily basis.
Company’s services range from regular temporary staffing and permanent placing, to Inhouse services, search & selection, and HR solutions.
We are driven by our core values ‘to know, to serve, to trust’. We need to understand the present and future needs of our clients and candidates. The better we know our clients and candidates, the better we can match their needs and exceed their expectations.
Company’s services range from regular temporary staffing and permanent placing, to Inhouse services, search & selection, and HR solutions.
We are driven by our core values ‘to know, to serve, to trust’. We need to understand the present and future needs of our clients and candidates. The better we know our clients and candidates, the better we can match their needs and exceed their expectations.
Number of employees
150-199 employees
ID: 3371054
Datum zveřejnění: 24.4.2018
2018-04-24
lokalita: Brno - City Pozice: Call Centre Director, Managing Director, Operations Manager, Process Manager, Project Manager Společnost: Randstad HR Solutions s.r.o.