Technical Support Agent with English

Randstad s.r.o.

Place of work
Brno, Czechia
Contract type
Wage (gross)
From 27 550 Kč/month• financial uplifts (for working on certain shifts) • annual bonuses

Information about the position

Job description, responsibilities and duties

Do you enjoy new technologies? Do you have great communication skills? Are you a problem-solver and English is not an issue for you? Come and join us! We take care of our team members - that means nice, modern facilities, comfortable lounge areas, and work with the latest tech. If you are ready for a new challenge - this is a great opportunity!

what will be your responsibilities:
• respond to customer phone calls as the 'first line' of support
• resolve customer demands (mostly via phone)
• handle a range of issues related to products or services
• greet customers warmly and be the first contact on the line

Employee perks, benefits

• 5 weeks of vacation
• meal vouchers
• financial uplifts (working on certain shifts)
• annual bonuses
• contribution for occupational pension
• nice, modern facilities complete with the latest tech and comfortable lounge areas
• teambuilding activities and company events

Company on whose behalf the position is being filled


The client is an American telecommunications company. They are the second-largest supplier of mobile phones and the largest supplier of landlines in the United States. Furthermore, we also provide broadband subscriptions to television services and Internet services.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• fluent in English (B2-C1 level)
• pro-customers approach, great communication skills and problem-solving oriented
• an experience as technical or customer support is an advantage


Brief description of the company

Randstad is the second largest HR services provider in the world and has number 1 position in many countries. Our 28,000 employees work in 4,587 branches and inhouse locations to employ almost 567 700 people on daily basis.

Company’s services range from regular temporary staffing and permanent placing, to Inhouse services, search & selection, and HR solutions.

We are driven by our core values ‘to know, to serve, to trust’. We need to understand the present and future needs of our clients and candidates. The better we know our clients and candidates, the better we can match their needs and exceed their expectations.

Number of employees

150-199 employees

Company address

Randstad s.r.o.
Jungmannova 15
110 00 Praha 1
ID: 3919316  Datum zveřejnění: 2.6.2020  Spodní hranice mzdy (brutto): 27 550 Kč/month