Customer Service Advisor with German

Reed Personnel Services Czech Republic s.r.o.

Place of work
Brno-City District, Brno, Czechia
Contract type
full-time

Information about the position

Job description, responsibilities and duties

We are looking for a German speaking customer service enthusiast for our client, an American company operating a well-known employment website. This vacancy is in their customer service team in Brno, Czech Republic and it is perfect for someone who likes interacting with people but does not want to be on the phone all time. Our client offers above-standard salary, stable teams and flexible working hours.

Your responsibilities will be:
• Respond professionally to customer enquiries via email, phone & chat (90% B2B)
• Conduct customer training sessions to help the customers use the company’s products
• Participate on adhoc projects and site testing

Later you can grow to for example:
• Senior Customer Service Administrator
• Client Trainer for company products
• Team Leader

Location: Brno, Czech Republic
Working hours: Mon – Fri, 8-hour shifts, flexible start between 8am and 10am
Starting date: Negotiable
Recruitment process: 2-3 rounds, phone interviews and/or F2F + online test

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Gabriela Sakalova, REED – MSS
+420 602 780 613, [email protected]
https://www.linkedin.com/in/gabriela-sakalova/

Follow us on our company website: www.reedglobal.cz, www.facebook.com/RSRCzechRepublic

By answering to this advertisement or sending your CV and other personal materials, you consent to the collecting, processing and storage of your personal data in accordance with Act No. 101/2000 Coll. Privacy.

Employee perks, benefits

Our client offers:
• Above standard salary for this type of role in the local market + performance bonus
• International and multicultural working environment in a shared service centre
• 5 weeks of vacation, 4 sick days
• Flexible working hours (you can choose what time you will start in the morning)
• Job related continuous training
• Contribution to pension and life insurance saving accounts
• Health days, fruit days, premium health care for free (+ a discount for family members)
• Language classes for free (English, Czech)
• Meal vouchers (100 CZK, 55% paid by the employer)
• Multisport card to 700 facilities
• Career progression opportunities
• Relocation reimbursement

Company on whose behalf the position is being filled

Advertising and market research

American company operating a well-known employment website

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

We are looking for:
• Fluent knowledge of German (C1) and English (B2)
• Excellent communication skills
• Previous customer service experience (call centre, hospitality, teaching, sales, ...)
• Computer literacy with the ability to learn customer service software applications
• Customer and detail oriented person

Advertiser

Brief description of the company

Reed is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions, IT and HR consulting.

For more information, visit www.reedglobal.com or www.reed.co.uk.

The company is a holder of a licence to offer recruitment services.

Number of employees

1000 an more employees

Company address

Reed Personnel Services Czech Republic s.r.o.
Na Příkopě 859/22
110 00 Praha 1, Nové Město
http://www.reedglobal.com

Contact

Contact person: Gabriela Sakálová
E-mail: send CV
ID: 3343162   Datum zveřejnění: 29.8.2018