Technical Support Specialist with French, Italian or Dutch

Reed Personnel Services Czech Republic s.r.o.

Place of work
Brno, Czechia
Contract type
full-time
Basic wage component (gross) and other rewards
33,000 CZK + free language classes + meal allowance + flexible benefits programme + annual bonus

Information about the position

Job description, responsibilities and duties

Reed are looking for a candidate with technical background, pro-customer approach and English and French, Italian or Dutch. Our client is a leader in their field. This vacancy is in their shared service centre in Brno, Czech Republic.

The Technical Support Team provides B2B e-mail and phone support to European customers. You will have all the devices available for you to try so this will suit someone who is technical and loves to be in direct contact with the devices he/she will be supporting.

As a Technical Support Specialist you will
• Gain a high degree of technical competence and expertise on the scanning, wireless networking and mobile computing families of products (in the area of design, functionality, technical specifications)
• Escalate cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
• Provide technical training (Shadowing) for newcomers
• Achieve great result by sustainable self-development of Technical skills, new products and producing training documents for other team members.

Employee perks, benefits

Our client offers:
• Competitive salary
• Continuous training and development (courses in IT, networking, management etc.)
• Career progression opportunities, International environment
• Free language courses
• 5 weeks of vacation
• Pension and Life Insurance contribution
• Discounted meals in the company canteen, fruit days
• Multisport card for 250 CZK/month
• Cafeteria programme (benefits according to your preferences)
• Discounted mobile phone tariff and banking benefits
• Opportunity to spend 8 paid hours a year doing charity work of your own choice
• Charity events (sports events, blood donation, Christmas market, ...)

Company on whose behalf the position is being filled

Other manufacturing

International company with a shared service center in Brno.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

French - Upper intermediate (B2) or Dutch - Upper intermediate (B2) or Italian - Upper intermediate (B2)

Personality requirements and skills

The ideal candidate will have
• At least upper-intermediate level of Italian or Dutch or French and communicative English.
• Degree in Computer Science or experience with technical support.
• Interest in Technology and willingness to learn and develop new skills.
• Strong customer service and communication skills.
• Problem solving skills and effective communication with customers in troubleshooting technical issues over the phone.

A big advantage is
• Previous experience in Support Centre / Helpdesk environment.
• Networking and/or Wireless infrastructure skills.
• Knowledge of mobile computing technologies and operating systems
• Knowledge of remote tools.

Advertiser

Brief description of the company

Reed is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions, IT and HR consulting.

For more information, visit www.reedglobal.com or www.reed.co.uk.

The company is a holder of a licence to offer recruitment services.

Number of employees

1000 an more employees

Company address

Reed Personnel Services Czech Republic s.r.o.
Na příkopě 859/22
110 00 Praha 1, Nové Město
http://www.reedglobal.com

Contact

Contact person: Barbora Hanelová
Tel.: +420778885854
E-mail: send CV
ID: 3407076   Datum zveřejnění: 9.11.2018   Základní složka mzdy (brutto) a další odměny:   33,000 CZK + free language classes + meal allowance + flexible benefits programme + annual bonus