Customer Service Representative with Dutch (mostly email support, B2B)

Reed Personnel Services Czech Republic s.r.o.

Place of work
Brno, Czechia
Contract type
Start date
Basic wage component (gross) and other rewards
26,500 -28,0000 CZK/month

Information about the position

Job description, responsibilities and duties

Do you want to use your languages but don't like the idea of a busy call centre? We are looking for multilingual candidates who would provide support to our client's customers (supermarkets, warehouses, hospitals - it is B2B communication) via email, occasionally phone.

What is the job about?
Solving customers’ requests related to repair of their products, i.e. requests for registering repairs, updates on status of repairs, communication related to repair prices and repair lead times, delivery or quality related inquiries.

Employee perks, benefits

Our client offers:
· Free language courses
· 5 weeks of vacation
· Pension and Life Insurance contribution
· Discounted meals in the company canteen, fruit days
· Multisport card for 250 CZK/month
· Continuous training and development (courses in IT, networking, management etc.)
· Career progression opportunities
· Cafeteria program (benefits according to your preferences)
· Discounted mobile phone tariff and banking benefits
· No late evenings or night shifts
· Opportunity to spend 8 paid hours a year doing charity work of your own choice
· Charity events (sports events, blood donation, Christmas market, ...)

Location: Brno, Czech Republic
Working hours: Mon-Fri, 8-hour shifts, start according to the schedule at 8am, 9am or 10.30am
Starting date: Asap
Recruitment process: Face-to-face or phone/Skype interviews

Company on whose behalf the position is being filled

Other unlisted areas

American company, international environment

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Dutch - Intermediate (B1) or English - Upper intermediate (B2)

Personality requirements and skills

We are looking for:
· Good command of Dutch (the higher your Dutch is, the more you can speak to the clients in Dutch, however all the clients can usually speak English so if you are less confident in Dutch (B1), you can use English with them at the beginning.
· Fluency in English
· Reliable team player, have good communication skills and like working with people
· Detail-oriented personality


Brief description of the company

Reed is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions, IT and HR consulting.

For more information, visit or

The company is a holder of a licence to offer recruitment services.

Number of employees

1000 an more employees

Company address

Reed Personnel Services Czech Republic s.r.o.
Na Příkopě 859/22
110 00 Praha 1, Nové Město
ID: 3465886   Datum zveřejnění: 23.11.2018   Základní složka mzdy (brutto) a další odměny:   26,500 -28,0000 CZK/month