Team Leader for a multicultural team (experience of leading a team and excellent English is essential)

Reed Personnel Services Czech Republic s.r.o.

Place of work
Brno, Czechia
Contract type
Basic wage component (gross) and other rewards
From 36,000 CZK/month

Information about the position

Job description, responsibilities and duties

Do you have experience of leading a team or filling in for a team leader? I have an exciting opportunity to lead a multicultural customer service team of 10 members. Our client is an American company with a shared service centre in Brno, Czech Republic.

Your responsibilities will be
• Supervise Customer Service Representatives (CSR’s) and their daily tasks.
• Provide a single point of contact and escalation for problems, confer with other specialists, departments or management as necessary to resolve issues.
• Develop team performance by coaching, encouraging, monitoring and identifying areas for improvement within the team and ensure all SLA’s are met.
• Identify areas for improvement with individuals, systems or processes, work to improve these areas and/or highlight issues to management.
• Maintain daily operation (work distribution, shift planning, etc.) to ensure targets and SLAs are met
• Take an active part in interviewing and hiring of new CSRs.
• Represent the department on process and strategy planning calls and meetings and customer or partner visits.
• Lead and participate on projects.

Employee perks, benefits

Our client offers
• Competitive financial recognition + annual bonus
• 5 weeks of holidays
• Free language courses
• Contribution to meals in the canteen
• Fitness & Wellness Program – Discounted Multisport card
• Life Insurance & contribution to a pension scheme
• Cafeteria System
• Teambuilding and social activities
• Banking benefits, discounted mobile tariff
• Flexible working hours
• Opportunity to spend 2 days a year doing charity work of your own choice
• Charity events (sports events, blood donation, Christmas market, donations, ...)

Company on whose behalf the position is being filled

Other unlisted areas

American company

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills

We are looking for
• Excellent English (fluency in Russian is an advantage)
• Experience of leading a team (on a permanent or temporary basis in the absence of the team leader)
• Good leadership qualities (ability to coach, encourage, and motivate others)
• High level of organizational skills
• Patient and understanding nature
• Ability to work under pressure
• Experience of call/support centre environment will be an advantage


Brief description of the company

Reed is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions, IT and HR consulting.

For more information, visit or

The company is a holder of a licence to offer recruitment services.

Number of employees

1000 an more employees

Company address

Reed Personnel Services Czech Republic s.r.o.
Na Příkopě 859/22
110 00 Praha 1, Nové Město
ID: 3473017   Datum zveřejnění: 17.8.2018   Základní složka mzdy (brutto) a další odměny:   From 36,000 CZK/month