Service Desk Specialist with German

Reed Personnel Services Czech Republic s.r.o.

Place of work
Škrobárenská, Brno-jih, Czechia
Contract type

Information about the position

Job description, responsibilities and duties

Do you have interest in IT? Is your German fluent? We are looking for you!
Reed is looking for a German speaking candidate with technical background, pro-customer approach and great communication skills. Our client is one of the world’s largest building materials company. This vacancy is in their global IT department in Brno, Czech Republic. The Service Desk Team L1 provides e-mail and phone support to internal employees of the company in different countries.

Who are the customers?
Internal employees in countries, where the supported language is spoken.

As a Service Desk Specialist you will
• Gain a high degree of technical competence and expertise
• Manage the Service Desk queue ensuring that requests, incidents and queries of users are dealt with efficiently
• Escalate cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
• Provide technical training (Shadowing) for newcomers.

The ideal candidate will have
• Advanced level of German and at least upper intermediate English.
• General knowledge of IT surrounding technologies – Windows 7, Active Directory, Microsoft applications, Citrix, desktop and laptop hardware, remote control software, network administration, TCP/IP, McAfee antivirus, software deployment technologies, printers, VPN.
• Willingness to learn and develop new skills.
• Degree in IT related field or experience with technical support
• Strong customer service, communication and problem solving skills.

A big advantage is
• Previous experience in Support Center / Helpdesk environment
• ITIL support and delivery processes

Location: Brno, Czech Republic
Working hours: Mon-Fri, 8-hour shifts (7.5 hour workday), start at 6am, 8am or 10.00am + occasional extra paid oncalls during evening or weekend
Starting date: Asap
Recruitment process: Face-to-face or phone/Skype interviews

Employee perks, benefits

Our client offers:
• Competitive salary + bonuses
• Continuous training and development (courses in IT, networking, management etc.), Language courses
• Career progression opportunities
• 5 weeks of vacation
• 7,5 hour workday
• Pension and Life Insurance contribution
• Meal allowances
• Multisport card for 250 CZK/month
• Cafeteria program (individual selection of benefits in healthcare, travel and recreation, culture, sports, education)
• Mobile phone with company tariff and company laptop
• Fresh Days – regular days with free fruit
• Modern offices, relax space and terrace
• Teambuildings and Company events
• Company parking for cars, motorbikes and for bikes with lockers

Company on whose behalf the position is being filled

Construction industry

Our client is one of the world’s largest building materials company. This vacancy is in their global IT department in Brno, Czech Republic.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Advanced (C1)


Brief description of the company

Reed is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions, IT and HR consulting.

For more information, visit or

The company is a holder of a licence to offer recruitment services.

Number of employees

1000 an more employees

Company address

Reed Personnel Services Czech Republic s.r.o.
Na Příkopě 859/22
110 00 Praha 1, Nové Město
ID: 3501667   Datum zveřejnění: 26.9.2018