Customer Service Administrator with German

Reed Personnel Services Czech Republic s.r.o.

Place of work
St Neots, Saint Neots, UK
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Do you speak excellent German and English? Why not use these skills to get some international experience in a lovely English town? This position is perfect for fresh graduates as well as experienced professionals who are looking for a new experience.

You will work in a multicultural environment, enjoy great company benefits and avoid the hustle and bustle (and high cost of living) of a big city. What if you feel tired of the small town? A university city of Cambridge is just 24 km away. You can check out its sophisticated book shops, admire the architecture or enjoy the night life. Would you like to go to London for the weekend, perhaps visit one of the famous West End musicals, tourist attractions, museums, and galleries? Is shopping or football you feel most passionate about? No problem, the train will take you to the centre of the capital in less than an hour.

Why should you apply?
• You will enjoy large range of benefits including stress-free relocation paid by the employer
• You will get a chance to work in an internal customer service team in British headquarters of an American company - you will significantly improve your English and learn more about the British culture
• You will improve your German since you will speak the language every day on the phone with the customers and face to face with your colleagues in the German team
• You will avoid the hustle and bustle (and high cost of living) of a big city but if you get tired of a small town – Cambridge is 24 km away and London less than an hour by train.

This position is perfect for fresh graduates as well as experienced professionals who are looking for a new experience.

Responsibilities:
• Provide assistance to customers and associates who will reach out to you via phone (70%) and email (30%)
• Develop positive relationships with customers to provide excellent customer service
• Use bespoke IT systems to resolve and process customer orders and queries
• Assist new customers with their enquiries and setting up accounts
• Process and complete administration of payments

We are looking for:
• English and German at least C1 level
• Great communication skills
• Willingness to learn new things
• Candidates who can work in the UK without a visa

Employee perks, benefits

Our client offers:
• £20,000 – £23,000 gross (depending on the shift pattern)
• £500 bonus every 6 months and a promotion to a senior position after 18 months
• Relocation paid by the employer (flight, pick-up and one month in a hotel)
• Access to free company products in all kitchen areas and bathrooms and 70% discount if you want to order them home
• Free tea and coffee, regular fruit days
• Treats, cakes and chocolate on a variety of occasions
• Fun social events
• Stay active scheme – you can borrow a company bike and go for a ride during lunchtime or have fun with your colleagues, you can borrow all the necessary gear and if feeling nervous about riding a bike, you can book a free training session with a trainer. And if you fall in love with this means of transport, the company will get you a bike with a large discount :)
• Stay healthy scheme – free flu vaccination, smoking cessation programme with a specialist & contribution of up to £100 towards glasses
• Discounted gym membership
• Personal development plan & training
• Indoor breakout areas that include internet access, TV and game consoles and comfy sofas, outdoor relaxation areas with benches and plants
• Discounts on shopping, cinema, holidays, flights, leisure, health and finance – guaranteed savings on your everyday shopping including all your favourite retailers - Tesco, Sainsbury’s, M&S, Debenhams, Argos, B&Q, TopShop, Apple and more
• Pension contribution

Company on whose behalf the position is being filled

Other unlisted areas

Our client is an American company distributing nutritional supplements and products for personal care. European market is supported from United Kingdom.

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

German - Advanced (C1) or English - Advanced (C1)

Advertiser

Brief description of the company

Reed is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions, IT and HR consulting.

For more information, visit www.reedglobal.com or www.reed.co.uk.

The company is a holder of a licence to offer recruitment services.

Number of employees

1000 an more employees

Company address

Reed Personnel Services Czech Republic s.r.o.
Na Příkopě 859/22
110 00 Praha 1, Nové Město
http://www.reedglobal.com

Contact

Contact person: Gabriela Sakálová
E-mail: send CV
ID: 3528520   Datum zveřejnění: 31.10.2018