Senior Customer Service Agent (relocation support) - tourism industry

Reed Personnel Services Czech Republic s.r.o.

Place of work
Brno, Czechia
Contract type
full-time
Start date
negotiable
Basic wage component (gross) and other rewards
33,000 CZK gross + bonus for weekend or night shifts + performance bonus + free Multisport card + meal vouchers + flexible benefits + free in-house gym and sauna open 24/7

Information about the position

Job description, responsibilities and duties

Do you love travelling and helping others? Do you already have experience in providing customer service? Are you bilingual and looking for a new challenge?

REED are proud to represent a client which managed to grow from a few enthusiasts to 950+ employees in their Brno headquarters in just a few years. They have customers across the globe and are currently looking for new talent for their customer service department. This vacancy is in a senior team of consultants.

The culture is multinational, vibrant and informal with a few dogs around (offices are dog-friendly). Get friends from different parts of the world and experiences you will cherish for the rest of your life!

Read on and send me your CV today!

What will you do?
• Respond to customers’ queries via phone and email in French or Spanish and English.

Working hours: 12 hour shifts, the pattern is: 3 days ON, 3 days OFF, 2 weeks of day shifts, 2 weeks of night shifts. Extra hours resulting from this pattern are compensated to the employee by an extra day off every few weeks.

Location: Brno, Czech Republic
Working hours: 12 hour shifts, the pattern is: 3 days ON, 3 days OFF, 2 weeks of day shifts, 2 weeks of night shifts
Starting date: Immediately/negotiable
Recruitment process: Skype/In-house interviews + language test
Contract: Permanent

Employee perks, benefits

What does our client offer?
• Free refreshments (tea, coffee, fruit)
• Meal allowance (Sodexo card)
• Company canteen
• Annual flight discounts
• Cafeteria Plan (points from the employer which you can exchange for a variety of benefits)
• Free English classes
• In-house gym open 24/7, sauna and massage room, yoga classes and other activities
• Multisport card for free!
• Exciting team building events and parties
• Discounted VIP Medical Care option
• Growth opportunities
• Big, modern and bright offices with chill out zones with swings, bean bags and PlayStation
• Kids room for those who would like to bring their children
• Dog friendly environment (every day is "Bring your pet to work" day there)
• Three weeks of initial accommodation for candidates from abroad

Company on whose behalf the position is being filled

Other unlisted areas

Successful company - tourism industry

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

French - Advanced (C1) or Spanish - Advanced (C1)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

What are we looking for?
• Excellent French or Spanish and English (min C1)
• Customer oriented enthusiasts who are eager to learn new things
• Experience in customer support or a similar role
• Candidates who are not allergic to dogs
• Candidates who are eligible to work in the Czech Republic without a visa/work permit

Advertiser

Brief description of the company

Reed is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions, IT and HR consulting.

For more information, visit www.reedglobal.com or www.reed.co.uk.

The company is a holder of a licence to offer recruitment services.

Number of employees

1000 an more employees

Company address

Reed Personnel Services Czech Republic s.r.o.
Na Příkopě 859/22
110 00 Praha 1, Nové Město
http://www.reedglobal.com

Contact

Contact person: Barbora Hanelová
Tel.: +420778885854
E-mail: send CV
ID: 3615657   Datum zveřejnění: 6.3.2019   Základní složka mzdy (brutto) a další odměny:   33,000 CZK gross + bonus for weekend or night shifts + performance bonus + free Multisport card + meal vouchers + flexible benefits + free in-house gym and sauna open 24/7