35 000 - 50 000 CZK

Team Leader - Internal Helpdesk Team

Reed Personnel Services Czech Republic s.r.o.

Place of work
Brno-střed, Czechia
Contract type
Start date
Total wage (gross)
35 000 - 50 000 CZK

Information about the position

Job description, responsibilities and duties

Do you have experience in leading a customer service team?

This position of Team Leader oversees the day to day activities of Customer Service Representatives who are responsible for providing employee assistance (via phone, live chat, email) with inquiries related to Human Resources and related policies, procedures, and transactions using HR systems, service center technologies within the HR Operations Center.

You will:

· Coach and lead a team of Customer Service Representatives in their daily activities and work with the teams to resolve complex issues and make final decisions related to these issues.

· Handle complex or escalated inquiries or transactions.

· Participate in HR planning by providing feedback, insights, and continuous improvement opportunities.

· Suggest methods to update, simplify, and enhance processes, procedures, and technologies and make procedural changes.

· Oversee team performance and manage communication and information flow to increase efficiency.

Salary information

35,000 CZK - 50,000 CZK gross (final figure depends on experience)

Employee perks, benefits

Our client offers:

· Multicultural working environment in a shared service centre

· Company laptop

· 5 weeks of vacation

· Meal vouchers (100 CZK)

· Discounted mobile tariff

· Cafeteria programme (11 600 CZK/year)

· Job related continuous training, ACCA course available for free

· Contribution to pension or life insurance (700 CZK/month)

· Contribution to language classes

· Discount on company products

Information about the selection process

Location: Brno, Czech Republic
Working hours: Mon-Fri, 9.00 – 17.30
Starting date: Immediately/negotiable
Recruitment process: 2 In-house interviews

Company on whose behalf the position is being filled

Other unlisted areas

American company

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills

We are looking for:

· Minimum 3 years of experience and minimum 1 year in a team leading position from an SSC or similar environment

· Fluent English, other European language is an advantage

· Excellent verbal and written communication; ability to develop and deliver verbal and written communications which convey complex information in a simple, easily understandable manner

· Strong analytical skills, attention to detail

· Strong interpersonal and team development skills

· Focus on customer service


Brief description of the company

REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. For more information visit reedglobal.cz

Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching Candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.

The company is a holder of a licence to offer recruitment services.

Company address

Reed Personnel Services Czech Republic s.r.o.
Na Příkopě 859/22
110 00 Praha 1, Nové Město


Contact person: Barbora Hanelová
Tel.: +420778885854
E-mail: send CV
ID: 3643660   Datum zveřejnění: 10.8.2019   Základní složka mzdy (brutto) a další odměny:   35,000 CZK - 50,000 CZK gross (final figure depends on experience)