B2B Customer Service with German (mostly emails)

Reed Personnel Services Czech Republic s.r.o.

Place of work
Brno, Czechia
Contract type
Start date
Wage (gross)
From 29 000 Kč/month

Information about the position

Job description, responsibilities and duties

This is a non-technical customer service role which will suit someone who does not like a busy call centre environment but prefers a more relaxed email communication with representatives of companies.

What is the job about?

Solving customers’ requests related to repair of their products, i.e. requests for registering repairs, updates on status of repairs, communication related to repair prices and repair lead times, delivery or quality related inquiries.

Communication with customers is mostly via email, if a phone call is necessary, it is short (3 – 5 minutes on average).

Who are the customers?

Companies that use our client’s products in order to run their operation more efficiently (shops, hospitals, warehouses, sports stadiums, airports, post offices, factories, logistic companies, government institutions and others).

How does the team look?

The size of the individual teams is around 10 team members, team are international and the atmosphere is very friendly and company culture is informal.

Employee perks, benefits

Our client offers:

· Free language courses

· 5 weeks of vacation + 5 fully paid sick days

· Pension and Life Insurance contribution

· Discounted meals in the company canteen, fruit days

· Multisport card for 250 CZK/month

· Cafeteria program (benefits according to your preferences)

· Discounted mobile phone tariff and banking benefits

· Continuous training and development (courses in IT, networking, management etc.)

· Opportunity to spend 8 paid hours a year doing charity work of your own choice

· Charity events (sports events, blood donation, Christmas market, ...)

Information about the selection process

Working hours: Mon-Fri, 8-hour shifts, start according to the schedule at 8am, 9am or 10.30am

Starting date: Negotiable

Recruitment process: Face-to-face or phone/Skype interviews

Company on whose behalf the position is being filled

Other unlisted areas

An American SSC.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

German - Advanced (C1) or English - Upper intermediate (B2)

Personality requirements and skills

We are looking for:

· Good command of English and advanced German.

· Reliable team player, have good communication skills and like working with people.

· Detail-oriented personality.

· Knowledge of MS Office products such as Word and Excel.


Brief description of the company

REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. For more information visit reedglobal.cz

Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching Candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.

The company is a holder of a licence to offer recruitment services.

Company address

Reed Personnel Services Czech Republic s.r.o.
Na Příkopě 859/22
110 00 Praha 1, Nové Město


Contact person: Barbora Hanelová
Tel.: +420778885854
E-mail: send CV
ID: 3776764  Datum zveřejnění: 10.3.2020  Spodní hranice mzdy (brutto): 29 000 Kč/month