B2B Customer Advisor with French or German (mostly email communication)

Reed Personnel Services Czech Republic s.r.o.

Place of work
Brno, Czechia
Contract type
Start date
Wage (gross)

Information about the position

Job description, responsibilities and duties

Are you interested in a B2B communication and using your foreign language/s?

This is a non-technical customer service role which will suit a candidate who does not like a busy call centre environment where one call follows another.

What is the job about?

Solving clients’ requests related to repair of their products, i.e. requests for registering repairs, updates on status of repairs, communication related to repair prices and repair lead times, delivery or quality related inquiries.

Communication with clients is mostly via email, if a phone call is necessary, it is short (3 – 5 minutes on average).

Who are the customers?

Shops, hospitals, warehouses, sports stadiums, airports, post offices, factories, logistic companies, government institutions, etc.

Employee perks, benefits

· Free language courses
· 5 weeks of vacation + 5 fully paid sick days
· Pension and Life Insurance contribution
· Discounted meals in the company canteen, regular fruit days
· Multisport card for 200 CZK/month
· Cafeteria program (benefits according to your preferences)
· Discounted mobile phone tariff, banking services and discounts on purchasing technical devices
· Continuous training and development (courses in IT, networking, management etc.)
· Opportunity to spend 2 paid days a year doing charity work of your own choice
· Charity events (sports events, blood donation, Christmas market, ...)

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

american company

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

German - Upper intermediate (B2) or French - Upper intermediate (B2)

Personality requirements and skills

· Good command of English and advanced French or German
· Reliable team player, good communication skills and pro-customer approach
· Detail-oriented personality
· Knowledge of MS Office products such as Word and Excel


Brief description of the company

REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. For more information visit reedglobal.cz

Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching Candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.

The company is a holder of a licence to offer recruitment services.

Company address

Reed Personnel Services Czech Republic s.r.o.
Na Příkopě 859/22
110 00 Praha 1, Nové Město


Contact person: Barbora Hanelová
Tel.: +420778885854
E-mail: send CV
ID: 3861208  Datum zveřejnění: 31.1.2020