B2B Customer Advisor with French or German (mostly email communication)

Are you interested in a B2B communication and using your foreign language/s?

This is a non-technical customer service role which will suit a candidate who does not like a busy call centre environment where one call follows another.

What is the job about?

Solving clients’ requests related to repair of their products, i.e. requests for registering repairs, updates on status of repairs, communication related to repair prices and repair lead times, delivery or quality related inquiries.

Communication with clients is mostly via email, if a phone call is necessary, it is short (3 – 5 minutes on average).

Who are the customers?

Shops, hospitals, warehouses, sports stadiums, airports, post offices, factories, logistic companies, government institutions, etc.

· Free language courses
· 5 weeks of vacation + 5 fully paid sick days
· Pension and Life Insurance contribution
· Discounted meals in the company canteen, regular fruit days
· Multisport card for 200 CZK/month
· Cafeteria program (benefits according to your preferences)
· Discounted mobile phone tariff, banking services and discounts on purchasing technical devices
· Continuous training and development (courses in IT, networking, management etc.)
· Opportunity to spend 2 paid days a year doing charity work of your own choice
· Charity events (sports events, blood donation, Christmas market, ...)

Information technology, computer programming, web portals

american company