B2B Customer Service with English (French or German is a plus)

Reed Personnel Services Czech Republic s.r.o.

Place of work
Brno, Czechia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

We are looking for a Customer Service Officer with excellent English (German or French will be an advantage) for B2B support of the company clients. This role is in the Operations team and it will suit well to a good communicator who wants to use English daily and gain experience in a corporate environment with progression opportunities.

This role is in an international manufacturing company with a Shared Service Centre in Brno, Czech Republic.

What will you do?
• Input of orders based on the daily orders received from customers
• Following up continuously the status of open orders, inform customers where necessary
• Be the central contact for customers concerning all topics related to open orders
• Be the internal voice of the customer supporting the internal organization to safeguard that orders are shipped in line with the company commitments
• Work closely with other colleagues within the Operations team to ensure best customer service possible

Employee perks, benefits

• 5 weeks of holidays + 3 sick days
• Yearly bonus and regular salary reviews
• Meal vouchers (100 CZK)
• Internal trainings
• Free language classes
• Open company culture
• Regular fruit days
• Cafeteria programme (system of flexible benefits)
• Pension contribution (2 000 CZK/month)
• Multisport card
• Progression opportunities

Company on whose behalf the position is being filled

Other administrative and support service activities

International manufacturing company

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) nebo German - Upper intermediate (B2) nebo French - Upper intermediate (B2)

Personality requirements and skills

You should have:
• Excellent level of English, German or French is an advantage
• Bachelor’s degree or equivalent through experience
• Good communication skills, external as well as internal
• Strong drive for accuracy and working in a process-oriented way
• Knowledge of Dynamics NAV and/or Dynamic Web is an advantage

You should be:
• Pro-active & assertive towards your customers
• Detail oriented – to make sure each order and customer gets the right attention
• Strong in order-follow up and administration – creative in finding solutions


Brief description of the company

REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. For more information visit reedglobal.cz

Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching Candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.

The company is a holder of a licence to offer recruitment services.

Company address

Reed Personnel Services Czech Republic s.r.o.
Na Příkopě 859/22
110 00 Praha 1, Nové Město


Kontaktní osoba: Barbora Hanelová
Tel.: +420778885854
E-mail: poslat životopis
ID: 3996279  Datum zveřejnění: 6.11.2020