Service Desk Analyst with French or German

REED is currently searching for high energy professionals who are great communicators, have an analytical mindset and can deliver first rate customer service. As a Service Desk Analyst, you will be providing professional and effective technical support to end users via telephone, email, or remote access for our international client located in Prague. If you are interested in progressing in the field of IT support and wish to be a top problem solver for your colleagues and clients, then read further!

Your Responsibilities

• Providing Tier 1 and occasionally Tier 2 technical support and configurations service through inbound phone and ServiceNow tickets for various technologies
• Independently identifying, troubleshooting, documenting, and resolving issues
• Participating in software installation, installing new / replacement workstations, setup of user accounts and profiles, and performing password resets.
• Troubleshoot issues with Mac, Windows OS, standard IT applications (e.g., Outlook), network connectivity, mobile technologies and hardware issues related to laptops and mobile phones.
• Working with active directory, network connectivity and organisational security standards

Experience and skills

• Previous experience working in a technical support environment is necessary
• Degree in computer science, information technology, business, or related discipline is an advantage.
• Service desk skills, diagnostic and troubleshooting abilities and practical problem-solving
• Excellent customer service, attention to detail, and analytical skills.
• Can communicate at a professional level in German or French

Technical skills

• Proven experience installing software/applications and understanding of corporate IT infrastructure
• Familiarity with VPN and experience with Active Directory
• Strong knowledge of Microsoft operating systems such as Windows 10 (IOS is an advantage)
• Good understanding of browser troubleshooting such as Chrome, Edge and/or Safari
• Knowledge of ticketing tool or similar tools to document and track incidents is a plus

Benefits

• Competitive salary
• 4 weeks’ vacation and 5 sick days
• Friendly international work environment with career progression possibilities
• Pension insurance contribution
• Meal vouchers system, Flexi pass, multisport cars
• Plus, other organisational incentives

Other administrative and support service activities

An international client located in Prague, who is currently looking to further develop their IT department with experienced candidates.