VIP Customer Support with English

Reed Personnel Services Czech Republic s.r.o.

Place of work
Brno, Czechia
Contract type

Information about the position

Job description, responsibilities and duties

We are looking for candidates passionate about Customer Service for a role where you will communicate with customers and use English on a daily basis. You will be the one who saves the day because you will find and book for the customer who is stuck at the airport an alternative flight (and sometimes even accommodation) so that they can continue in their journey.


You will navigate our customers through unexpected air travel emergencies such as strikes, natural disasters and airlines who cease operations. You will provide them with much needed guidance and reassurance.
You are expected to think on your feet and give your very best to ensure that a favourable resolution is achieved.
You are able to work irregular shift patterns, including 1-2 weekend shifts per month. (7:00 – 15:30, 13:30 – 22:00)
An advanced level of English is required.

Employee perks, benefits

What do we offer?

Modern office with in-house gym, masseur, canteen, showers, chill out zone and free refreshments.
Home office days.
Garage for cars/motorbikes/bicycles.
Meal vouchers.
Discounts on flights.
20+5 days of paid vacation.
Multisport card.
Career development framework.

Location: Brno, Czech Republic

Working hours: Monday – Sunday, irregular shift patterns (7:00 – 15:30, 13:30 – 22:00)

Starting date: Immediately/negotiable

Recruitment details: Online interviews

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Lenka Bugnerová, REED – MSS
+420 778 885 854

Company on whose behalf the position is being filled

Other unlisted areas

International Company

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Advanced (C1)

Personality requirements and skills

Who are we looking for?

Passionate and empathetic candidates who can find the right balance between company’s needs and customer’s satisfaction.
Natural soft skills and ability to adapt to different situations.
Ability to remain calm under pressure and be proficient in all back-office duties.
We are looking for people who enjoy helping others.
Previous Customer Service experience is a huge plus!


Brief description of the company

REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. For more information visit

Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.

The company is a holder of a licence to offer recruitment services.


Contact person: Lenka Bugnerová
E-mail: send CV
ID: 4415782  Datum zveřejnění: 2.9.2022