Order Management Specialist

REED is currently searching for junior Czech/Slovak speaking candidates who wish to take their customer service experience and start a new role in order fulfilment and management. This is an exciting opportunity to join our international client’s organisation here in Prague. If you have strong communication skills, enjoy offering high level of customer service and want to develop professionally, then read further!

Responsibilities

• Receiving customer orders and entering it into a company ERP system
• Providing customer with order acknowledgements, product availability and information on order deliveries and issues
• Providing reports to our internal sales teams to help them manage their customers against the targets set
• Issuing, posting, and sending sales invoices
• Processing credit notes for stock returns, faulty goods return, price promotions, rebates, and credit RMA’s
• Supporting Amazon customer queries and invoicing requests.
• Weekly uploads and accuracy/quality check of sales out reports
• Cooperating and working with the finance department in tasks with shared responsibility
• Frequent contact with the logistics and sales team
• Maintaining excellent customer relationships

Experience and skill set

• Great customer service skills with proven experience being an advantage
• Native Czech/Slovak speakers with English language fluency (Another European language is an advantage)
• Strong excel skills
• Have a keen sense of attention to detail and the ability to work to deadlines
• Ability to build and maintain relationships with customers and departments
• Collaborate with other departments on their priorities

Benefits

• 25 days of holidays
• Lunch vouchers
• Multisport Card
• Remote work possibilities
• Quarterly bonus

Information technology, computer programming, web portals

A multinational organisation that provides broadband access solutions