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HR administrator with Czech or Slovak, English and Intermediate Italian
Rychetsky & Partners s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
The HR Administrator resolves company employee inquiries for his / her assigned portfolio / country in HR Connect field. The HR Administrator responds and resolves queries via phone and e-mail / service requests created through myRequests with a focus on service excellence and professionalism.
Essential Functions of the Job:
Operational
1. Clarify the needs of the employee, answer inquiries, educate and bring to the resolution within specified SLAs and KPIs.
2. Follow up customer requests and check resolution where necessary to ensure customer satisfaction.
3. Escalate questions / situations to respective tiers.
4. Improve/update HR Pedia & DWI, any HR Connect documentation, based on analysis of requests received from employees and / or information provided by local HR teams.
5. Remain updated with latest supporting applications, HR procedures and programs and business updates across company.
6. Perform any projects/activities assigned by the Team Lead / Supervisor.
People
7. Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job.
8. Work effectively with other departments in the service centers and local teams to ensure query resolution and escalate queries as required.
Value
9. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
10. Assist execution and implementation of process improvements in the team previously approved by Team Lead / Supervisor.
Essential Functions of the Job:
Operational
1. Clarify the needs of the employee, answer inquiries, educate and bring to the resolution within specified SLAs and KPIs.
2. Follow up customer requests and check resolution where necessary to ensure customer satisfaction.
3. Escalate questions / situations to respective tiers.
4. Improve/update HR Pedia & DWI, any HR Connect documentation, based on analysis of requests received from employees and / or information provided by local HR teams.
5. Remain updated with latest supporting applications, HR procedures and programs and business updates across company.
6. Perform any projects/activities assigned by the Team Lead / Supervisor.
People
7. Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job.
8. Work effectively with other departments in the service centers and local teams to ensure query resolution and escalate queries as required.
Value
9. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
10. Assist execution and implementation of process improvements in the team previously approved by Team Lead / Supervisor.
Employee perks, benefits
Our client offers:
• Work in Prague for a company who is recognized to be a global business leader
• Benefits:
Meal vouchers
Up to 25 days of vacation
Sick days
Contribution to life/pension instance
Many training courses
Employees discounts
Shares
Referral bonus
Employee Academy
Language courses
Flexipass
• Work in Prague for a company who is recognized to be a global business leader
• Benefits:
Meal vouchers
Up to 25 days of vacation
Sick days
Contribution to life/pension instance
Many training courses
Employees discounts
Shares
Referral bonus
Employee Academy
Language courses
Flexipass
Information about the selection process
Are you looking for a change/challenge? Move to Prague and work in big international team/company.
Company on whose behalf the position is being filled
Other unlisted areas
Our client is a big multinational information technology company providing IT and telecommunication services to the air transport industry.
Our client is a big multinational information technology company providing IT and telecommunication services to the air transport industry.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
Follow-up/Higher Professional Education
Language skills
Czech - Advanced (C1) and English - Advanced (C1) and Italian - Intermediate (B1)
Personality requirements and skills
Languages : Fluent English
Fluent Czech or Slovak
Intermediate - Italian
Fluent Czech or Slovak
Intermediate - Italian
Advertiser
Brief description of the company
Recruitment agency
Rychetsky & Partners provides complete services in HR management.
Our aim is to offer our clients qualified advice in the area of recruitment, outplacement, career advisory, interim management, HR outsourcing, labour law relations, remuneration and employee development using proved methods and experience.
Company Rychetsky&Partners offers also team advisory services.
The company is a holder of a licence to offer recruitment services.
Rychetsky & Partners provides complete services in HR management.
Our aim is to offer our clients qualified advice in the area of recruitment, outplacement, career advisory, interim management, HR outsourcing, labour law relations, remuneration and employee development using proved methods and experience.
Company Rychetsky&Partners offers also team advisory services.
The company is a holder of a licence to offer recruitment services.
ID: 3339421
Datum zveřejnění: 19.3.2018
2018-03-19
lokalita: Prague Pozice: HR Assistant, HR Generalist Společnost: Rychetsky & Partners s.r.o.