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SAP Concur: Client Support Analyst for Travel Booking Tool Job
SAP
Place of work
Prague, Czechia
Prague, Czechia
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Job Overview:
If you have suitable troubleshooting and GDS experience, you are not afraid of computers and you are customer focused and would like to further your career in the online Travel business, this is a place for you! You will be working for the best corporate Travel booking tool.
Responsibilities:
• You will respond to and resolve straight forward service related and customer issues received via the Client Support Portal
• You will use your troubleshooting capabilities and fully diagnose the reported issue in order to resolve them within the customer satisfaction
• Maintain a strong passion for solving problems, identify service gaps and escalate as appropriate
• Assisting with some of the operational tasks – case triage, escalation emails, QA or RnD/3PTY escalation validation
• Train customers on basic production functionality
• Interface with other Concur departments as necessary to resolve customer issues
• Act as a first line of relationship management with our client, using your strong written and verbal communication skills via the reported issues
If you have suitable troubleshooting and GDS experience, you are not afraid of computers and you are customer focused and would like to further your career in the online Travel business, this is a place for you! You will be working for the best corporate Travel booking tool.
Responsibilities:
• You will respond to and resolve straight forward service related and customer issues received via the Client Support Portal
• You will use your troubleshooting capabilities and fully diagnose the reported issue in order to resolve them within the customer satisfaction
• Maintain a strong passion for solving problems, identify service gaps and escalate as appropriate
• Assisting with some of the operational tasks – case triage, escalation emails, QA or RnD/3PTY escalation validation
• Train customers on basic production functionality
• Interface with other Concur departments as necessary to resolve customer issues
• Act as a first line of relationship management with our client, using your strong written and verbal communication skills via the reported issues
Employee perks, benefits
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
Information about the selection process
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected]).
Successful candidates might be required to undergo a background verification with an external vendor.
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected]).
Successful candidates might be required to undergo a background verification with an external vendor.
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Advanced (C1)
Personality requirements and skills
Education, Experience & Training required:
• Able to work under pressure in a fast moving environment under minimal supervision
• Have strong time management and prioritization skills
• Have Working knowledge of a GDS
• Excellent English is a must, French and German on top are a plus!
• Ability to pass a background check
Value Competencies:
• Displays passion for & responsibility to the customer
• Hires, develops & rewards great people
• Displays leadership through innovation in everything you do
• Displays a passion for what you do and a drive to improve
• Displays a relentless commitment to win
• Displays personal & corporate integrity
• Able to work under pressure in a fast moving environment under minimal supervision
• Have strong time management and prioritization skills
• Have Working knowledge of a GDS
• Excellent English is a must, French and German on top are a plus!
• Ability to pass a background check
Value Competencies:
• Displays passion for & responsibility to the customer
• Hires, develops & rewards great people
• Displays leadership through innovation in everything you do
• Displays a passion for what you do and a drive to improve
• Displays a relentless commitment to win
• Displays personal & corporate integrity
Advertiser
Brief description of the company
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
ID: 3538268
Datum zveřejnění: 14.11.2018
2018-11-14
lokalita: Prague Pozice: Administrative Worker, Official, Client officer, Customer Support Specialist, Relationship Manager Společnost: SAP