Field Support Engineer

  Prague

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  Full time

  281059


Job Title

Field Support Engineer

Job Description
We are...



Signify, the new company name of Philips Lighting, is the global leader in lighting building on 125+ years of innovations.
Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world.
We are proud to be ahead of the game in the Internet of Things and on track to be carbon neutral by 2020. We learn through disruptive challenges and our performance is powered through our diverse teams. Our Philips products, Interact connected lighting systems and data-enabled services transform people’s lives in homes, buildings and public spaces.
We define the meaning of light…join us to #findyourmeaning @ Signify!

This role is part of the CEE Lighting Customer Satisfaction Team. Its responsibilities are at the heart of driving a timely and qualitative (on-site) execution of services that provide the customer with a positive customer experience. Aspiring for high levels of customer satisfaction must be in your DNA.

Together we can…

  • Ensures timely and accurate execution in solving warranty related.
  • Supports product recalls efficiently.
  • Insures timely and correct execution of service obligations in accordance with the contracts.
  • Does on-site customer visits (if needed) to investigate and analyze customer complaints.
  • Realizes proactive communication to customers to keep them informed.
  • Drives for high levels of customer satisfaction.
  • Provides special / custom training to customers upon request.

You are…


Open minded, curious and innovative and aligned with our company values and aims and you bring the following experiences and competencies:
  • Bachelor or master’s degree, electrical or electrotechnics area.
  • Fluent English and Czech language is a must.
  • Field support/service experience is essential.
  • Permission for electricians according to Czech directive 1978/50, §6 at least is a must.
  • SAP experience would be ideal, not essential.
  • Lighting background will be a plus.
  • Excellent communication as well as interpersonal skills.
  • Ability to interact with others in a professional, courteous and ethical manner.


Apply

About Us




Signify, the new company name of Philips Lighting, is the global leader in lighting building on 125+ years of innovations. Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world.
We are proud to be ahead of the game in the Internet of Things and on track to be carbon neutral by 2020.
We learn through disruptive challenges and our performance is powered through our diverse teams.
Our Philips products, Interact connected lighting systems and data-enabled services transform people’s lives in homes, buildings and public spaces .
We define the meaning of light…. Join us to #findyourmeaning @ Signify!

Privacy Notice for the Recruitment Process

Concerning US based roles:Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Signify is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Pay Transparency Nondiscrimination Policy: Signify North America Corporation (“Signify”) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Signify, or (c) consistent with Signify's legal duty to furnish information.
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ID: 3530851   Datum zveřejnění: 5.11.2018