Zástupce zákaznického servisu / Customer Service Specialist


Place of work
Brno, Brno - City
Contract type
Salary offered (gross)
1000 - €1500

Information about the position

Job description, responsibilities and duties

• Phone contact with customer (support and advice).
• Price negotiations.
• Active promotion of company product portfolio and participation in launching new products into the market.
• Building, maintaining and developing positive business relationships with customers.
• Conducting continuous market research, planning, active acquisition of information about potential customers and their needs.
• Monitoring sales process, delivery deadlines as well as payments.
• Cooperation with Supply Chain department.
• Keeping records of cooperation with customer in ERP programme.
• Regular communication with Project Managers, supporting their projects.
• Achieving designated business goals.
• Participation in key customers’ visits.
• Caring for professional image of the company.
• Translations.
• Providing events management support.
• Providing administrative support for Sales Office.

• Higher education.
• Minimum one year of professional experience in the field of customer service.
• Very good command of English, Czech and Slovak languages.
• Professional attitude.
• Self-reliance, diligence, efficiency, goal driven personality.
• Excellent ability to organize own work.
• Excellent interpersonal and communication skills as well as personal culture.
• Practical skills in aspect of using ERP programme at work.
• Ability to learn quickly, analytical thinking.

Company on whose behalf the position is being filled

Chemical industry, manufacture of pharmaceutical products

A Pan-European distributor of engineering plastics and standard polymers serving customers throughout Europe, part of a global group of companies.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

Czech - Proficiency (C2) and English - Proficiency (C2) and
Slovak - Proficiency (C2)

Computer skills - programmer

SAP - basic


Brief description of the company

International Recruitment Consultancy dedicated to the Plastics Industry.

The company is a holder of a licence to offer recruitment services.

Company address

SIMPLEX Recruitment Ltd
Unit 28, Mansley Business Centre, Timothy's Bridge Road
CV37 0TU Stratford Upon Avon, UK
Great Britain
ID: 3103688   Datum zveřejnění: 15.6.2017