Avaloq Business Analyst for CRM

Jedná sa o ponuku práce pre švajčiarskeho klienta.

ROLE PURPOSE
The AM Front CRM team consists of Avaloq specialists in the CRM and Cost & Fees (C&F) area. We are looking for an experienced Avaloq Parameterisation Specialist / Business Analyst to strengthen our team in the CRM area. Candidates are expected to provide business analysis as well as parameterisation skills and have significant work experience with the core banking solution Avaloq. Focus will be on incident management and solution developing in the CRM area.

KEY ACCOUNTABILITIES
 Business analysis, specification and implementation (parameterisation) in the area of CRM (Contact Management, Sales Opportunities, Campaign Management, RM Workplace, CRM Desk, Frontline reporting)
 Thorough understanding of the Wealth Business Processes, Products and Services
 Support business functions with technical tests in test- and integration environments
 Stakeholder management including end user consulting
 Service management: Business as Usual (BAU) support via Incident Mgmt.
 Change management: Support of specific projects or change requests, provide conclusions, recommendations, effort estimations, solution designs and develop agreed solutions

If you are interested in specified position, please send us your detailed CV.

Informačné technológie

Our customer is part of the Royal Bank of Scotland Group and headquartered in Zurich. Its purpose is to manage the Swiss based technology platform and back-office operations supporting the private banking business of Coutts. Coutts forms part the Commercial and Private Banking division of Royal Bank of Scotland Group and is widely recognised as one of the leading private banks and wealth managers in the UK, connected to nearly 70,000 private clients.