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Czech/Slovak speaking customer service representative
Sykes Közép-Európa Telekommunikációs Szolgáltató Kft.
Place of work
Budapest, Váci út, Hungary (Job with occasional home office)
Budapest, Váci út, Hungary (Job with occasional home office)
Contract type
full-time
full-time
Start date
2023.02
2023.02
Wage (gross)
450 000 Ft/monthCafeteria
450 000 Ft/monthCafeteria
Information about the position
Job description, responsibilities and duties
We are looking for an enthusiastic CZECH/SLOVAK SPEAKING CUSTOMER SUPPORT REPRESENTATIVE to join our Budapest Office and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.
Your responsibilities will be the following:
* As a Customer Support Representative you give accurate information to customers, who turn to you for technical or general help about the product
* Involve your customers – realise and understand their needs, provide positive experience for them
* You will be the first contact of the customers – handling incoming phone calls and emails, giving guidance as a friendly manner
* Be proactive - identify deeper drivers of customer needs
* Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails
Our desired candidate:
* Fluent in Slovak or Czech language and have conversational English language knowledge
* Love helping customers, communicate clearly and have excellent problem solving skills
* Have a strong customer service focus
* If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
* Pay close attention to the details.
* Enjoy learning new things and develop – adopt changes easily and be flexible
* Confident user of MS Office package
Your responsibilities will be the following:
* As a Customer Support Representative you give accurate information to customers, who turn to you for technical or general help about the product
* Involve your customers – realise and understand their needs, provide positive experience for them
* You will be the first contact of the customers – handling incoming phone calls and emails, giving guidance as a friendly manner
* Be proactive - identify deeper drivers of customer needs
* Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails
Our desired candidate:
* Fluent in Slovak or Czech language and have conversational English language knowledge
* Love helping customers, communicate clearly and have excellent problem solving skills
* Have a strong customer service focus
* If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
* Pay close attention to the details.
* Enjoy learning new things and develop – adopt changes easily and be flexible
* Confident user of MS Office package
Employee perks, benefits
If you join us:
* Coming from abroad? We help you with relocation package
*Participate in a paid, professional training lead by our professional trainers
*Become a member of a friendly, multicultural team
*Home office possibility in Hungary
* You can develop and grow with the company as a member of our career program
* Feel the good vibe in our company events or team building activities
* Central located office and casual dress code
* Coming from abroad? We help you with relocation package
*Participate in a paid, professional training lead by our professional trainers
*Become a member of a friendly, multicultural team
*Home office possibility in Hungary
* You can develop and grow with the company as a member of our career program
* Feel the good vibe in our company events or team building activities
* Central located office and casual dress code
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
Czech - Proficiency (C2) and English - Intermediate (B1) and Slovak - Proficiency (C2)
The position is suitable for a fresh graduate
Yes
Advertiser
Brief description of the company
Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
To learn more, visit us at www.sykes.com.
Now SYKES is part of the Sitel Group.
To learn more, visit us at www.sykes.com.
Now SYKES is part of the Sitel Group.
Number of employees
250-499 employees
ID: 3558417
Datum zveřejnění: 3.1.2023
2023-01-03
lokalita: Budapest Pozice: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Společnost: Sykes Közép-Európa Telekommunikációs Szolgáltató Kft.
Spodní hranice mzdy (brutto): 450 000 Ft/month