Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Head of TSI Service Management 1

T-Systems Slovakia s.r.o.

Place of work
Contract type
Start date
Salary offered (gross)
by agreement

Information about the position

Job description, responsibilities and duties

The holder of the job takes care of and acts a main point of contact for highly complex day to day steering of service management, process management, reporting resources that coordinate operational excellence services for DTAG customer as well as IT consultants and developers in a heterogeneous team set-up.
The holder leads and coordinates up to 30 employees to meet corporate goals for productivity, quality and financial efficiency.
The holder focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.

Processes and service delivery

Maintain relationships with counterparts and other stakeholders by effective communication.
Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.
Collect and provide feedback on contract terms and conditions compliance.
Actively support portfolio enhancement activities
Project Management for internal/external projects (project steering, leading, designing and membering)

Quality assurance

Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,SA,DA,...) and KPI’s.
Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.
Coordinate and control operations, processes, take-over and delivery of services according to standard/processes.

Budgets and finances

Provide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets.
Control finance and efficiency management initiatives across the assigned organizational units and sub-units.


Motivate and develop people in own team to be able to deliver better quality and maintain satisfaction of employees.
Ensure all people-related regulatory topics (labour code, internal rules & guidelines) are met in the assigned team.
Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts.

Management scope:

Lead heterogeneous organizational unit with up to 30 members, service management, reporting specialists, SDM’s, IT consultants and developers
Plan and control the revenues of 850.000€
Plan and control the costs of 800.000€
Processes: coordinate delivery of service management and assurance services to multiple Telekom IT Solution Units and DTAG

Employee perks, benefits

Other benefits:
• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) and German - Upper intermediate (B2)

Personality requirements and skills


University degree preferably in the field of Informatics/Economics


2 Years in IT in leading Teams, min. 3 year experience working in IT and/or in customer facing role


English – proficient
German – proficient


Communication with Customer representatives on daily basis
Work organization and managing skills, esp. crisis management skills (problem solving, work under pressure)
People assessment and potential identification during interviews and Assessment Centers for higher expert positions


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 1986052   Datum zveřejnění: 4.4.2017