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Head of Applications Operations

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice region - Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description/ Purpose
- Managing of Application Operations team of Customer facing application managers/administrators fully responsible for the entire lifecycle(plan, build, test, run, decommission) of Applications/Services including several of the TOP 100 critical customer Services together with overall accountability for the Service quality delivered to the DTAG customer by the entire TSSK company

Generic managerial accountabilities:
- Deliver services/solutions to clients in agreed quality and quantity structure according agreed contracts (OLA, SLA, SA, DA…) and internal KPI.
- Establish and maintain relationships with counterparts/clients and other stakeholders for effective communication.
- Lead and develop people in own team to be able to deliver agreed quality and maintain satisfaction of employees.
- Continuously improve services in own area, propose improvements in related areas and implement improvements initiatives.
- Provide inputs into financial plans and effectively manage business and resources of own team in order to meet financial budget.
- Operationally manage critical situations and solve business-as-usual escalations to provide seamless operation and effective service to clients.
- Deliver all people-related regulatory topics (labor code, internal rules & guidelines).

Job specific accountabilities:
- Actively steer capacity of team resources and quality of results to ensure SLA fulfillment and effective operation.
- Coordinate, approve and control take-over and delivery of services according to standard/processes.
- Collect and provide feedback on terms and conditions of contracts
- Steers the designated ICTO Service chains across and outside of the borders of own organization (e.g. Network, Storage, Operating Systems, Databases etc.) .
- Project Management for internal/external projects (project steering, leading, designing and membering)
- Actively support portfolio enhancement activities

Management scope
- Managing of 20 direct reports (TSM/AO/AM/AD)
- Plan and control the revenues of 850.000€
- Plan and control the costs of 800.000€
- Reports to Head of Department of Telekom IT

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

- University degree preferably in the field of Informatics/Economics
- 2 Years in IT
- English – proficient
- German – proficient
- Communication with Customer representatives on daily basis
- Basic Financial Know-how
- Presentation and interpersonal skills
- Leading of Escalations/Outage situations
- People assessment and potential identification during interviews and Assessment Centers for higher expert positions


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Kosice
ID: 2544511   Datum zveřejnění: 6.3.2018