Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Business Support Manager

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description/ Purpose
Responsible for predefined business processes
Works independently or in team on creating, maintaining and documenting the business processes based on the customer needs

Support TSM (2nd level Application operation) during investigation
Explain business logic and specify customer impact together with SDM
Troubleshoot & Investigate customer disputes
Search for EDRs (Event Detail Records)
Estimate amount of loss
Support recalculation
Support application changes in cooperation with other responsible groups
Create RfC’s (for bug fixing, implementing business requirements against application functionality)
Configure and maintain new/existing end-customer
Consult new product development with customer
Verify incoming & outgoing business data streams
Validate end-customer data and account configuration
Investigate and correct faulty data
Cooperate with Marketing department on Marketing campaigns preparation
Support preparation of technical concepts "Fachkonzepte"
Coordinate communication with all involved parties (i.e. OC-Telco, DPS, SDM, Development, customer, Telekom IT AO, etc.) of the application
Organize and moderate teleconferences

Employee perks, benefits

Other benefits

Cafeteria - individual benefit
Trainings and development opportunities
Discounts at various providers in Košice
Possibility of Home office
Pension savings contribution
Meal vouchers contribution
Extra vacation days
Young and enthusiastic working environment
Diversity Program
Health Weeks
Sport Activities
Weekend Events
Work life Coaching
Doctors at workplace
Credit card
Metro card
Referral bonus /financial/
Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills


 University degree (minimum Bachelor) ,

5+ year, valid certifications in given technologies
Scripting (Perl, Shell)
Technical overview in OS, Network, Storage, Back up, Databases, Middleware
Basic project management overview
ITIL knowledge
Overview about application business processes

English B2
Prefered German B2

 University degree (minimum Bachelor)


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2672878   Datum zveřejnění: 7.11.2016