Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Head of department with German language - TSI SM (Service management)

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description/ Purpose
Head of TSI SM manages overall day to day business of SK Telekom IT TSI Service management organization.
Manages the relationship of SK Telekom IT TSI Service management with the main Tel-IT stakeholders on International (German VP and his subordinates) and National level (National Telekom business unit and Market Unit).
Defines, aligns and manages SK Telekom IT TSI Service management strategy and its execution in alignment with overall TSI strategy.
Is responsible for ensuring that effective methods are put into place so that SK Telekom IT TSI Service management runs to its optimal productivity.
Is responsible to continuously improve the working environment and business processes of SK Telekom IT TSI Service management.
Aims to strengthen client relationships and ensure the successful continuance of SK Telekom IT TSI Service management operations and project delivery.

Generic managerial accountabilities:
Deliver services/solutions to clients in agreed quality and quantity structure according agreed contracts.
Establish and nurture relationships with clients and other stakeholders for effective communication.
Motivate and develop people in own team to be able to deliver better quality and fulfill expectation of employees.
Continuously improve processes and products/services in own area, propose improvements in related areas and implement corporate improvements programs.
Plan, adjust and control financial and other business plans to be able to effectively manage business of own department.
Develop and implement mid-term tactics for new business transitions (volume increase or portfolio enhancement), manage pipe-in/ ramp up on project basis and sign-off take over with process owners.
Operationally manage critical situations and solve business-as-usual escalations to provide seamless operation and effective service to clients.
Self-improvement - if not integral part of company values.
Job specific accountabilities:
Manages the quality management system for SK Telekom IT TSI Service management at TSSK locally and its continual improvement.
Prepare and implement departmental tactics for operation of own department.
Actively steer capacity of department resources and quality of results to ensure SLA fulfillment and effective operation.
Approve take-over of services according to standard/processes to have one understanding of quality to be delivered and clear responsibility over delivered services.
Manage contracts with third parties and DT companies - negotiate terms and conditions to defend interests of company and pursue effectiveness of department.
Manage Services and actively steer entire service chain for Service management within responsibility of the department, including the service chain parts outside of own department.
Support the process conformity and alignment within Telekom IT solutions on local and international level.
Develop the SK Telekom IT Service management across the Service Line and represent the Service management in international environment.
Manage NSH center of SK Telekom IT Service management.

Management scope
6 Managerial direct reports and 120+ Employees in organization
Service Management: INM,PRM, SACM, CHM, Order Management, Platform management, Portfolio management, Technical architecture, Automation, Service catalogue management, Data centrum consolidation reporting and PMO support
TSSK: Revenues 2,5 Mio. EUR, Costs: 2,3 Mio EU

Employee perks, benefits

Other benefits
Cafeteria - individual benefit
Trainings and development opportunities
Discounts at various providers in Košice
Possibility of Home office
Pension savings contribution
Meal vouchers contribution
Extra vacation days
Young and enthusiastic working environment
Diversity Program
Health Weeks
Sport Activities
Weekend Events
Work life Coaching
Doctors at workplace
Credit card
Metro card
Referral bonus /financial/
Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) and
German - Upper intermediate (B2)

Personality requirements and skills


University degree, specialization in computer science or economics

IT technical background with 3+ years of experience
Min. 3 years in lower managerial position with ICT focus
Proficient knowledge of ITIL framework

English proficiency
German proficiency

Leadership excellence
Pro- customer orientation
Strong Analytical skills
Able to take high responsibility and make decisions
Excellent communicator & open minded
Active international stake holder management
Proactivity, Open for change


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2743690   Datum zveřejnění: 3.1.2017