Success is created by our people.

ICT Administrator (Part-time)

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice region - Košice
Contract type
part-time, agreement-based (Temporary jobs)
Start date

Information about the position

Job description, responsibilities and duties

General Description
- Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
- 2nd level environment.

- Check and solve issues (incident tickets, change management tickets, problem tickets, and delivery orders) in order to maintain service to customers according to given quality index (KPIs and internal processes as INM, CHM, PRM, DOM) on 2nd level environment.
- Operate and implement HP Automation toolset ( HP-OO/-CSA/-SA/-NA/-DMA/-AI) according to Guidelines, Working Instructions and Procedures set by Application Management
- Conformity with the internal work instructions and process guidelines within T-Systems.
- Follow the defined escalation standards in case of deviations.
- Investigate the root cause of incidents and initiate actions to improve or correct the situation.
- Communication with colleagues from international environment inside and outside the company.
- Independent solving and troubleshooting of incidents and errors within defined expertise.
- Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.

Requirements for the employee

Candidates with education suit the position

University student

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- University student
- 1 year within the field - advantage
- Linux/Unix skills
- English: min. B2
- German: advantage
- Advanced knowledge of ICT environment
- At least basic knowledge of Linux OS
- General knowledge of MS Windows Server OS
- Experience with Oracle DB
- Experience with HP OO, HP CSA, HP SA, HP DMA is a big advantage
-Overview of the ITIL processes


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia
Zriedlova 13
040 01 Kosice
ID: 3138609   Datum zveřejnění: 5.1.2018