Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Process Expert with German Language

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General Description
•Preparing of process monitoring concepts for the respective solution
•Active monitoring of the Leitstand dashboards and involving of the responsible colleagues = communication with the AD/AM/AO if a relevant timeout/failure occurs
•Organization and moderation of calls/meetings
•Communication with the AD/AM/AO on a regular basis as well as TOP management in case of business critical issues
•Organization of trainings and lessons learnt sessions
•Knowledge distribution to the Leitstand specialist
•Preparing and updating of documentation, summarizing and analyzing data
•To participate on teleconferences which are relevant for the respective Leitstand (regarding dashboards, issues, FAQ reviews,..)
•Participation on workshops, training sessions in Germany whenever possible
•Investigating the possible issue and its forwarding to the responsible AD/AM/AO, involvement of the necessary people
•Proactive actions in case of detection of abnormal but not critical behavior (analyzing, communication, tracking, …)
•Active cooperation with German colleagues
•Regular reporting

Accountabilities
•Basic knowledge of business processes Telekom Germany GmbH
•Basic overview of ITIL, understanding of T-Systems processes, escalation procedures, understanding of TelIT’s organization
•Basic knowledge about the applications and interfaces between them in the TelIT’s organizations
•Ability to work with SM9 (creating and tracking of tickets)
•Ability to work with TrueSight (handling of alarms), VSM tool (Leitstand dashboards + IT-Services in DeepDive), TS Viper (looking for changes) and Darwin/BestGuide (to find the current action plans/FAQs and the basic information about the applications, servers and contact persons, the interfaces between the applications), DMU (to find basic information about the databases)
•Deep knowledge about the network components/applications/infrastructure and the applications which are involved in billing process

Employee perks, benefits

Other benefits:
•Cafeteria - individual benefit
•Trainings and development opportunities
•Discounts at various providers in Košice
•Possibility of Home office
•Pension savings contribution
•Meal vouchers contribution
•Teambuildings
•Extra vacation days
•Young and enthusiastic working environment
•Diversity Program
•Health Weeks
•Sport Activities
•Weekend Events
•Work life Coaching
•Doctors at workplace
•Credit card
•Metro card
•Referral bonus /financial/
•Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Requirements
Education
•Secondary education degree
Experience
•Overall overview of ICT industry environment
Languages
•German B2
•English B2
Others
•Communication skills
•Flexibility
•Responsibility
•Analytical skills
•Pro-activity and pro-customer orientation
•Ability to work as an individual also as a part of the team

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 3153166   Datum zveřejnění: 8.9.2017