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ICT Administrator II

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice region - Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General Description
- Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
- 2nd level support

- 2nd level support for Windows server administration
- Coordinates and work on projects and other deliverables in order to fulfill KPIs and management requests.
- Investigate the root cause of incidents and initiate actions to improve or correct the situation.
- Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
- Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise
- Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
- Train and participate on education of other employees.
- Proactive work on solving issues and improvements of environment and processes
- Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.

Operation tasks:
- Windows server administration
- Basic storage and network troubleshooting
- Custom software installation and Administration of virtualization tools
- Active Directory, GP, DNS troubleshooting
- Basic cluster administration
- Basic Scripts creation, Understands of complex scripts
- Train and participate on education of other employees
- Independent on-call duty support
- Problem management - solving problem tickets
- Project Work
- Creating and maintaining documentation

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- High school degree
- 1-2 years within the field
- English B2
- German advantage
- Detailed knowledge of OS windows environment
- Valid certification in given technology is advantage
- General overview of Storage and Network technologies
- Overview of the ITIL processes


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Zriedlova 13
040 01 Kosice
ID: 3205639   Datum zveřejnění: 3.1.2018