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Junior Application Administrator with English Language

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General Description
- Application component monitoring, checking of events, creating and solving the incidents, perform 1st and 2nd level support to maintain service to customers according to agreements and quality KPIs ( Key performance indicators).

Accountabilities
- Generic accountabilities:
- Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
- Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO) in order to maintain service to customers according to given quality KPIs.
- Plans, controls and is responsible for complete application-based request fulfillment
- Support and consult Service Delivery Management
- Coordinates incident, problem, change, escalation management and operational documentation
- Coordinates customer-driven and / or technical changes during service lifecycle
- Coordinates change approval in face of all Change Advisory Boards

Job specific accountabilities:
- Functional steers whole service chain for small to medium applications/services
- Independently executes standard tickets to provide service according to KPIs.
- Support Junior Administrators to spread knowledge level in the team and develop their skills.
- Responsibility for service asset- and configuration management
- Support project and other deliverables in order to fulfill KPIs and management requests
- Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Personality requirements and skills

Education
- Preferable Technical High school degree
Experience
- 2+ year
- Technical overview in OS ( Operation system), Network, Storage, Back up, Databases, Middleware, Scripting
- ITIL knowledge (Information technology infrastructure library)
Languages
- English (mandatory) B2
- German is huge advantage
Others
- Teamwork
- Communication skills
- Presentation skills
- Problem solving
- Proactive approach

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.

040 01 Košice
Slovakia
http://www.t-systems.sk
ID: 3207371   Datum zveřejnění: 3.9.2018   Základní složka mzdy (brutto) a další odměny:   salary minimum 720 brutto + variable part + other financial benefits