Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Business Support Manager

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General Description / Purpose
Responsible for predefined business processes
Works independently or in team on creating, maintaining and documenting the business processes based on the customer needs

•Support TSM (2nd level Application operation) during investigation
•Explain business logic and specify customer impact together with SDM
•Troubleshoot & Investigate customer disputes
•Search for EDRs (Event Detail Records)
•Estimate amount of loss
•Support recalculation
•Support application changes in cooperation with other responsible groups
•Create RfC’s (for bug fixing, implementing business requirements against application functionality)
•Configure and maintain new/existing end-customer
•Consult new product development with customer
•Verify incoming & outgoing business data streams
•Validate end-customer data and account configuration
•Investigate and correct faulty data
•Cooperate with Marketing department on Marketing campaigns preparation
•Support preparation of technical concepts “Fachkonzepte”
•Coordinate communication with all involved parties (i.e. OC-Telco, DPS, SDM, Development, customer, Telekom IT AO, etc.) of the application
•Organize and moderate teleconferences

Employee perks, benefits

Other benefits:
•Cafeteria - individual benefit
•Trainings and development opportunities
•Discounts at various providers in Košice
•Possibility of Home office
•Pension savings contribution
•Meal vouchers contribution
•Extra vacation days
•Young and enthusiastic working environment
•Diversity Program
•Health Weeks
•Sport Activities
•Weekend Events
•Work life Coaching
•Doctors at workplace
•Credit card
•Metro card
•Referral bonus /financial/
•Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

•University degree (minimum Bachelor) ,
•5+ year, valid certifications in given technologies
•Scripting (Perl, Shell)
•Technical overview in OS, Network, Storage, Back up, Databases, Middleware
•Basic project management overview
•ITIL knowledge
•Overview about application business processes
•English B2
•German B2
•Team spirit, communication,


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 3217826   Datum zveřejnění: 21.12.2017