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Process Specialist

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice region - Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

- Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.

Key accountabilities
- Organize/participate on teleconferences/meetings with all required participants to inform about actions to be taken related to process topics
- Contribute to continual process/ service improvement to increase customer satisfaction
- Active participation in respective process communities to increase process awareness to expected levels
- Active participation in process related projects to ensure continuous improvement up to TSI Level
- Execute (Implement) the interface between process and operational topics to ensure proper communication
- Report regular KPIs and participate in setting up actions in case of deviation to keep quality on expected level
- Knowledge sharing of respective processes to raise general awareness about processes

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1) and German - Upper intermediate (B2)

Personality requirements and skills

- Secondary Education
IT Technical Skills
- ITIL/ advantage: Skill Level: Basic, Years of experience : 1
- MS Office / Excel, Power Point; Outlook/ advantage: Skill Level: Intermediate, Years of experience : 1
- PC skills / HW, SW/: Skill Level: Basic, Years of experience : 1
Soft skills
- Effective communication skills: Years of experience : 1
- Analytical skills: Years of experience : 1
- Presentation skills: Skill Level: Basic, Years of experience : 1
- English: Intermediate (B1)
- German/ advanced: Intermediate (B1)
Other criteria or requirements
- ADVANTAGE: Experience of IT operations across at least 1 area (e.g. application operation, OS operation, network, storage, etc.)
- Experience of IT operations across at least 1 area (e.g. application operation, OS operation, network, storage, etc.)
- Flexibility
- Responsibility
- Pro-activity and pro-customer orientation
- Ability to work as an individual also as a part of the team


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Kosice
ID: 3244239   Datum zveřejnění: 20.2.2018