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Head of Service Integration and Infrastructure management

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice region - Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

The holder of the job is responsible for service management functions delivery with team up to 25 people including:
-End-to-end infrastructure architectural services and consultancy for whole Telekom IT.
-Driving back-end automation approach including development of use cases for whole Telekom IT.
-Front-end and back-end development based on agile methodologies for Business monitoring for whole Telekom IT.
-Portfolio management and increase of HW and SW compliance with roadmap of Telekom IT infrastructure.
Besides standard operational tasks within assigned team, holder of this position is expected to drive innovation initiatives within Telekom IT infrastructure in international setup.

Key accountabilities
Processes and service delivery
-Bring new ideas and actively support portfolio enhancement activities.
-Maintain relationships with counterparts and other stakeholders by effective communication.
-Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.
-Project Management for internal/external projects based on agile methodologies.
-Follow and react to common trends in IT.

Quality assurance
-Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,SA,DA,...) and KPI’s.
-Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.
-Contribute in design and delivery of services within area of responsibility.

Budgets and finances
-Provide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets.
-Control finance and efficiency management initiatives across the assigned organizational units and sub-units.

-Motivate and develop people including senior IT experts to drive new approaches, deliver better quality and maintain satisfaction of employees.
-Ensure all people-related regulatory topics (labour code, internal rules & guidelines) are met in the assigned team.
-Actively steer capacity of team resources and quality of employee performance results in coherence with strategy of Telekom IT.

Management scope
-Lead heterogeneous organizational unit with up to 25 members, service management, IT architects, application administrators & developers and various process functions.
-Plan and control revenues and costs of 850.000€.

Employee perks, benefits

Other benefits:
-Cafeteria - individual benefit
-Trainings and development opportunities
-Discounts at various providers in Košice
-Possibility of Home office
-Pension savings contribution
-Meal vouchers contribution
-Extra vacation days
-Young and enthusiastic working environment
-Diversity Program
-Health Weeks
-Sport Activities
-Weekend Events
-Work life Coaching
-Doctors at workplace
-Credit card
-Metro card
-Referral bonus /financial/
-Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills


-Economics- Master
-Information technologies- Master
-Management- Master

-Human Resources Management- 1 year

IT Technical Skills
-ITIL: Intermediate- 2 years
-IT overview: Advanced- 4 years
-Project management: Intermediate- 2 years

Soft skills
-Leadership Skills: Advanced- 3 years
-Interpersonal skills: Advanced- 3 years

Finance Skills
-Controling: Intermediate- 2 years

Other skills
-Customer orientation: Intermediate- 3 years

-English: Upper intermediate (B2)
-German: Upper intermediate (B2)

Other criteria or requirements
-Communication with counter parts and customer representatives.
-Work organization and managing skills, esp. crisis management skills (problem solving, work under pressure).
-People assessment and potential identification during interviews and Assessment Centers for higher expert positions.

Possible specialisation (optional for recruitment reasons)
-Germany language pre-requisite


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
ID: 3274323   Datum zveřejnění: 2.3.2018