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Windows Engineer

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General Description
Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services on multiplatform environment in order to fulfill relevant KPIs.
Plan, implement and ensure a stable technical environment to support organization’s business processes. Identify weaknesses in used processes and eliminate them following industry and internal standards. Provide consultancy for OPM (Operation Manager), SDM (Service Delivery Manager) and customer in multiplatform environment.

Plans, controls and is responsible for complete application-based requests fulfillment.
Independently diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT multiplatform environment.
Restore normal service operation in case of Incident to fulfill SLA / OLA.
Investigate and document the root cause of complex incidents and then initiate actions to improve or correct the situation.
Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
Assess actual performance of IT environment against its predicted performance. Any deviations should be identified and proactively remediated, with vendors if necessary.
Identify weaknesses in used processes and eliminate them following industry and internal standards.
Propose and perform regular inspections and improvement recommendations.
Actively looks for possibilities to automate activities in actual multi-platform environment.
Plan, implement and ensure a stable technical environment to support organization’s business.
Serve as technical lead to provide clear and comprehensive release and deployment plans.
Serve as technical lead to assure delivery of the service in critical situations.
Deliver effective training plans and concepts to train other employees and ensure their fulfillment.
Mentor administrators to spread knowledge level in the team in all relevant platforms and develop their skills.
Create and review technical documentation for complex environments.
Creation and further development of operational concepts and standards.
Design, develop and implement new technologies/services or upgrades to existing technologies.
Responsibility for change approval in face of all Change Advisory Boards.
Execute projects and other deliverables in order to fulfil KPIs and management requests.
Provide consultancy for OPM, SDM and customer in multiplatform environment.

Management Scope
Work with the Manager of Professional Services to continuously define and improve a wide spectrum of processes utilized by the Professional Services team.
Serve as technical lead within the Professional Services organization by acting as the escalation point for issues arising from Customer Support and other functional areas within the company.

Employee perks, benefits

- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity Program,
- health Weeks,
- sport Activities,
- weekend Events,
- work life Coaching,
- doctors at workplace,
- credit card,
- metro card,
- referral bonus /financial/,
- rotations possibilities.

Information about the selection process

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

- German - advantage.

- expert knowledge and experience in application environment verified by professional level certification exams preferably from multiple vendors,
- complex ITIL knowledge corresponding to ITIL certification,
- project management knowledge,
- basic financial literacy.


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.

040 01 Košice
ID: 3276847   Datum zveřejnění: 14.1.2019   Základní složka mzdy (brutto) a další odměny:   Minimum monthly salary is 1000€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.