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Technical Solution Manager for SPPM

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice region - Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
- Technical solution manager (TSM) is responsible for high quality end to end service operation based on application level.

Generic accountabilities
- Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
- Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
- Plans, controls and is responsible for complete application-based request fulfilment.
- Support and consult Service Delivery Management
- Coordinates incident, problem, change, escalation management and operational documentation
- Coordinates customer-driven and / or technical changes during service lifecycle
- Coordinates change approval in face of all Change Advisory Boards

Job specific accountabilities
- Functional steers whole service chain for complex/top applications/services
- Independently executes complex tickets to provide service according to KPIs.
- Mentor Junior Administrators to spread knowledge level in the team and develop their skills.
- Acts as key technical lead and solves and coordinates activities across related technologies/outside own team.
- Accountability for service asset- and configuration management
- Execute project and other deliverables in order to fulfil KPIs and management requests
- Capability planning to fulfil enhanced application management requirements, e.g. release deployments or product / technology changes
- Responsibility for technical, maintaining and operational concepts
- Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- Preferable Technical High school degree
- 5+ year, valid certifications in given technologies
- Technical overview in OS, Network, Storage, Back up, Databases, Middleware, SAP basis - main skill
- Basic project management overview
- ITIL knowledge
- Englich (mandatory) B2
- Germany ( optional) B2
- Teamwork
- Communication skills
- Organizational skills
- Leading skills


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Zriedlova 13
040 01 Kosice
ID: 3278349   Datum zveřejnění: 4.1.2018