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Application Administrator

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
-Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.

Accountabilities
Generic accountabilities:
-Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
-Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality Key Performance Indicators (KPI).
-Plans, controls and is responsible for complete application-based request fulfilment.
-Support and consult Service Delivery Management
-Coordinates incident, problem, change, escalation management and operational documentation
-Coordinates customer-driven and / or technical changes during service lifecycle
-Coordinates change approval in face of all Change Advisory Boards
Job specific accountabilities:
-Functional steers whole service chain for small to medium applications/services
Independently executes standard tickets to provide service according to KPIs.
-Support Junior Administrators to spread knowledge level in the team and develop their skills.
-Responsibility for service asset- and configuration management
-Support project and other deliverables in order to fulfil KPIs and management requests
-Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Employee perks, benefits

Other benefits:
-Cafeteria - individual benefit
-Trainings and development opportunities
-Discounts at various providers in Košice
-Possibility of Home office
-Pension savings contribution
-Meal vouchers contribution
-Teambuildings
-Extra vacation days
-Young and enthusiastic working environment
-Diversity Program
-Health Weeks
-Sport Activities
-Weekend Events
-Work life Coaching
-Doctors at workplace
-Credit card
-Metro card
-Referral bonus /financial/
-Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Requirements

Education
-Preferable Technical High school degree

Experience
-2+ year
-Technical overview of Citrix technology, OS, -Windows servers, Middleware, Scripting,
-ITIL knowledge

Languages
-English (mandatory) B2

Others
-Teamwork
-Communication skills

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT ( Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovakia
http://www.t-systems.sk
ID: 3283362   Datum zveřejnění: 3.8.2018   Základní složka mzdy (brutto) a další odměny:   Minimum base salary 690 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.