Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
[email protected]

Tel.:
055/ 785 35 66

ICT Operator with German language

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
  • Monitoring of situations that may occur on servers, applications, network devices and/or SAP instances using Tivoli, Cacti, HP OVO etc. Responding to those situations within a defined timeframe and creating incident tickets using a ticketing tool. Dispatching created incident tickets to other members within the team or other teams to work towards resolution within a specific timeframe.

Accountabilities
  • A good understanding of T-Systems processes, escalation procedures and support contracts that have been agreed within the organization.
  • Communicating with other groups within the T-Systems organization and externally using the telephone, email and other forms of communication.
  • Working on a shift system to enable T-Systems to support customers on a 24/7 basis 365 days of the year which will include night and day shifts, weekends and public holidays.
  • Train and mentor people who have less experience about the ICT Operator responsibilities.

Employee perks, benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Beginner (A1) and German - Intermediate (B1)

Personality requirements and skills

Education
  • Secondary education / University degree
Experience
  • Advantage
Languages
  • English: min. A1
  • German: min. B1
Others
  • High level of communication skills
  • Team worker
  • Basic overview of networks
  • Basic understanding of IT skills
  • Basic understanding of T-Systems organizational structure
  • Intermediate knowledge of MS Office

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT ( Information technology) and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Apply online
ID: 3284522   Datum zveřejnění: 12.2.2018