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Senior Lead Incident Manager

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General Description
- Manages, steers and coordinates contributing activities in resolution of CBI High incidents
- Acts in accordance of customer reference process, whilst observing related SLA’s and KPI’s to ensure

Accountabilities
- To qualify, validate, lead and escalate / deescalate major (CBI - High / Critical) incidents
- To open and lead technical conference calls
- To own and coordinate Incidents, whilst ensuring that key milestones, KPI’s and SLA’s are achieved
- To create and distribute ‘structured list’ communications to key stakeholders in line with ‘reference’ process, keeping them informed of progress for resolution
- Initiates root-cause analysis by providing information to Problem Management about major (CBI High / Critical) incidents which start the investigation into Problem tickets
- Lead incident resolution whilst ensuring that KPIs and SLA are achieved

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Education
- High School / University degree
Experience
- 2 years in ICT Operational environment (advantageous)
- Understanding of ICT operation
- Knowledge of Quality Management
Languages
- Advanced / Fluency in English or German based on assigned customer
Others
- Advanced communication skills
- Stress resilient
- Structured thinker
- Developed soft skills and experience with customers
- Intercultural experience (advantageous)

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovakia
http://www.t-systems.sk
ID: 3293049   Datum zveřejnění: 2.7.2018   Základní složka mzdy (brutto) a další odměny:   min. 1200 eur