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ICT Administrator III

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice region - Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
- We are looking for candidate with good understanding of network and its components as the position is to support Network infrastructure with various usage of tools providing backups, compliance, diagnostics, monitoring, visualization of network maps and many others.
- Work duties are divided to two main streams. For the first it is providing 3rd level support for HP and NM tools, designing new functionalities and consultancy for operation teams. The second stream is Project related work which is coming on regular basis as demand on our infrastructure and usage of new technologies, toolsets or utilities are high.

- 2nd and 3rd level environment.
- Execute project and other deliverables in order to fulfil KPIs and management requests.
- Smooth and uninterrupted operation of customers’ environment.
- Conformity with the internal work instructions and process guidelines within T-Systems.
- Follow the defined escalation standards in case of deviations.
- Investigate the root cause of incidents and initiate actions to improve or correct the situation.
- Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
- Act as technical lead, solves and coordinates activities across related technologies.
- Single Point of Contact for at least one customer or technology within supported service.
- Manage transition and transformations as well as daily operations in a role of Platform SDM.
- Controlling implementation plans describing all necessary steps to deliver successful migration of designed standard solution.
- Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
- Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise
- Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
- Train and participate on education of other employees.
- Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
- Create and maintain documentation.

Employee perks, benefits

Other benefits:
-Cafeteria - individual benefit
-Trainings and development opportunities
-Discounts at various providers in Košice
-Possibility of Home office
-Pension savings contribution
-Meal vouchers contribution
-Extra vacation days
-Young and enthusiastic working environment
-Diversity Program
-Health Weeks
-Sport Activities
-Weekend Events
-Work life Coaching
-Doctors at workplace
-Credit card
-Metro card
-Referral bonus /financial/
-Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- High school degree
- 3 years within the field
- English B2
- Detailed knowledge of ICT environment
- Valid certification in given technology
- Overview of the ITIL processes
- Good understanding of computer networks especially relating to TCP/IP, Switching, Firewalls & VLAN’s (Experience in Networking)
- Experience in System Administration, Familiar with Linux
- Install, support, maintain and manage ICT software
- General database knowledge
- Assist with the implementing of various ICT projects
- Assist with user guides, technical assistance
- Develop user manuals and technical procedures and guides
- Identify causes of system malfunctions by troubleshooting and testing components of systems
- Experiences with tools HP NNM + iSPI, CACTI, HP NA is atvantage


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
ID: 3294857   Datum zveřejnění: 27.2.2018