Success is created by our people.

Administrator for Genesys

T-Systems Slovakia s.r.o.

Place of work
Košice, Slovakia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General Description
- Do you know what is happening behind when you are calling to any call centrum. Do you know what logic is behind when you press some number to get to the right person? Do you know how the calls are being recorded? No? but are you interested to learn about it ???
- Then you are the right person we are looking for.
- Our team is responsible for the application support of Genesys, NICE and Oracle - Session Border Controller services for customer e.ON UK.
- We are looking for talented administrators for the technologies which are well known worldwide for their electronics and IT services.
- We are offering a great opportunity to take your career to the next level.
- We believe if something is done right then investing liberates people to create their own destiny.
- We support our employee`s strengths, guide their development, and invest in to their long-term success.
- We hire optimistic, results-oriented, curious, innovative and adaptable people with the desire to help our clients to succeed.

What will you do
Daily responsibilities:
- Support of Genesys, NICE , Oracle session boarder controller services
- Resolution of disruptions in services, troubleshooting
- Communication with customer via phone and/or email
- Cooperation with manufacturers of supported systems
- Creation and maintenance of relevant documentation
- Changes of devices and other parameters according to customers’ requests

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- High school degree, University degree
- Min. 1-2 years within the IT field
- English: min. B2 (mandatory)
- German: advantage
Hard skills
- Windows knowledge
- Linux knowledge
- Network technology
Nice to have
- Telecommunication business overview
- VMware knowledge
- IP telephony knowledge
- Databases
Soft skills
- Fluent and confident communication
- Willingness to learn
- Proactivity
- Flexibility
- Team spirit


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Zriedlova 13
040 01 Kosice
ID: 3295251   Datum zveřejnění: 30.9.2018   Základní složka mzdy (brutto) a další odměny:   Minimum salary is 850€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate