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Quality Expert for Network department

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice region - Košice
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General Description
- Coordinates the establishment and maintenance of the quality management within the team. Implements concepts and quality standards. Produces internal and external reports related to quality management. Supports the preparation and control of optimization measures relating to processes, reporting and quality.
- Ensures that quality performance is at desired level. Designs concepts and implements quality standards. Designs reports related to quality management. Prepares and controls optimization measures quality.

- Coordination in Quality Management System (e.g. Audit Management, License Management, Security Management, Document Management etc.) to standardize Quality Management System
- Lead teleconferences/ meetings to ensure knowledge sharing about quality KPI achievements and initiatives
- Lead continual service improvement to increase customer satisfaction
- Active participation
- Coordinating of quality related projects/manages subprojects to ensure Continuous Improvement up to TSI Level
- Coordinate communication between quality and operational topics
- Analyze and control quality initiatives to keep quality awareness on expected level
- Identifies disturbances, proposes measures to improve processes and monitors their implementation
- Supports the departments and projects in initiatives to improve quality
- Continuously checks, maintains and improves the available services / products
- Verifies compliance with quality standards in the event of new launches of services / products
- Acts as the contact for internal and external partners in the case of quality questions
- Training and mentoring of respective processes to raise general awareness about processes
- Proactive and independent aproach while suggesting new ideas and solutions within the process

Employee perks, benefits

- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

- University degree
- English: B2
- German: intermediate
- ISO 9001, ISO 20000, ISO 22301,ISO 27001 - intermediate
- Flexibility
- Responsibility
- Pro-activity and pro-customer orientation
- Ability to work as an individual also as a part of the team
- Experience in management of international projects, previous experience in intercultural environment
- Ability to work on more tasks in paralel/ changing topics
- Basic knowledge of project management
- Communication skills, analytical thinking, presentation skills
- ITIL foundation V3 certificate


Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
ID: 3300094   Datum zveřejnění: 4.4.2018