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ICT Administrator for System Management & Engineering Team

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Staré Mesto, Slovakia
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO) in order to maintain service to customers according to given quality key performance indicators (KPIs) and internal processes (incident managment(INM), change managment (CHM), problem managment (PRM), delivery order managment (DOM)).
2nd level environment.

Accountabilities
- System management area
- Tools: HPE SAM, Flexera, ILMT
- Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
- 2nd level environment.
- Execute project and other deliverables in order to fulfil KPIs and management requests.
- Smooth and uninterrupted operation of customers’ environment.
- Conformity with the internal work instructions and process guidelines within T-Systems.
- Follow the defined escalation standards in case of deviations.
- Investigate the root cause of incidents and initiate actions to improve or correct the situation.
- Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
- Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise
- Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
- Train and participate on education of other employees.
- Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
- Create, change and delete user accounts.

Wage (gross)

815 EUR/monthMinimum monthly salary is 812€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity program,
- health weeks,
- sport activities,
- weekend events,
- work life coaching,
- doctors at workplace,
- credit card,
- metro card,
- referral bonus /financial/,
- rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1)

Personality requirements and skills

Education
- Secondary education
Languages
- English: B1
- German: advantage
Others
- IT/ PC literacy - advanced
- HW/ SW overview - Intermediate
- Core platform knowledge - Intermediate

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Number of employees

1000 and more employees

Company address

T-Systems Slovakia s.r.o. p. Júlia Gajdošová
P.O.BOX 108
830 05 Bratislava 35
Slovakia
http://www.t-systems.sk

Contact

Contact person: Ing. Vladimír Varga
E-mail: send CV
ID: 3303532  Datum zveřejnění: 31.1.2020  Spodní hranice mzdy (brutto): 815 EUR/month